Assistant Director for Campus Visits

Assistant Director for Campus Visits

Position Summary The Assistant Director for Campus Visits serves as a key member of the campus visit team and plays an essential role in creating thriving, innovative, and dynamic campus visit experiences for prospective students and their families. Grounded in the philosophy of radical hospitality, this position focuses on cultivating welcoming, personalized, and meaningful interactions that meet — and exceed — visitor expectations with warmth, openness, and authenticity.

Reporting to the Associate Director for Campus Visit Programs, the Assistant Director for Campus Visits is responsible for the coordination, implementation, and day-to-day management of campus visit operations and recruitment events. This includes overseeing the planning and execution of important visit programs such as preview days, scholarship events, junior visit days, and Saturday visits while ensuring a seamless and high-quality visitor experience throughout the year.

The role exercises significant discretion and independent decision-making in the planning and execution of visit events, and uses reporting and data analysis to foster a culture of continuous improvement in the campus visit experience at Concordia.

The Assistant Director works collaboratively with campus partners, faculty, coaches, staff, alumni, and student leaders to coordinate logistics, communication, and participation in campus visit programming. The role requires strong organizational skills, attention to detail, adaptability, and the ability to effectively engage with diverse populations and constituencies. Alongside the Associate Director, the Assistant Director for Campus Visits plays a vital role in the leadership, development, and supervision of student ambassadors, with a focus on cultivating student leadership, professionalism, and meaningful engagement in the recruitment process.

Responsibilities include hiring, onboarding, training, mentoring, scheduling, and supporting student ambassadors to ensure campus tours and visitor interactions are thoughtful, engaging, and informative. The Assistant Director fosters a culture of hospitality, accountability, collaboration, and leadership while empowering ambassadors to serve as authentic representatives of the institution and active contributors to the visitor experience. This role also facilitates ongoing training and professional development opportunities, communicates program updates, and creates space for ambassador feedback, growth, and peer mentorship.

The ideal candidate is reliable, collaborative, detail-oriented, and energized by creating exceptional experiences for prospective students and guests. While most campus visit programming occurs during regular business hours, this position requires occasional evening and weekend responsibilities to support recruitment and scholarship events and maximize visitor participation. The Assistant Director may also assist with additional recruitment and enrollment initiatives as assigned.

What You'll Do