Interlibrary Loan Associate

This position requires independent judgement and supports the mission of Lake Agassiz Regional Library to enrich lives and strengthen communities; the position requires contact with library staff and the public. Responsible for duties related to interlibrary loan.

• Place, receive and fill requests for materials
• Create temporary records to facilitate the circulation of ILL materials
• Process overdues and billing for overdue library materials
• Receive payment of service charges and other fees
• Discharge materials and prepare them for return to loaning libraries
• Pack and unpack materials for delivery
• Compile statistical data for reports
• Attend regional and statewide meetings
• Provide ILL training and support to the region

• Act as backup in the absence of routing and rotation assistant and technical services associate
• Process new materials
• Mend library materials
• Collect/process/deliver/sort/distribute mail to/from the post office
• Perform opening and closing procedures for the regional office
• Assist customers by directing questions to appropriate staff
• Keep workspace clean and attractive
• Discard library materials
• Assist in establishing policies and procedures
• Participate in regional library teams, committees and projects
• Attend meetings and training as required
• Perform related duties as assigned

• Able to communicate effectively and interact in a friendly, tactful and diplomatic way
• Willing to initiate communication and engage with customers/staff
• Must be flexible to deal with interruptions while maintaining composure
• Able to maintain confidentiality and provide outstanding customer service
• Able to work independently or as part of a team
• Able to be flexible and continuously learn, unlearn and relearn
• Professional and respectful in attitude and behavior
• Knowledge of common computer software and keyboarding proficiency
• Able to effectively use the internet, email, social media and emerging technologies.
• Able to learn and operate the catalog and ILL system with a high degree of efficiency
• Able to organize work and set priorities to meet deadlines
• Accurate and attentive to detail
• Able to adapt readily to change
• Able to interpret and follow library policy and procedures
• Exhibit enthusiasm for library services and library related tasks

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Degree from a four-year college or university.
• Library, customer service, or related work experience preferred.
• A valid driver’s license.

Able to communicate clearly using English, both written and oral.

None

The noise level in the work environment is usually quiet.

The work schedule includes day hours Monday-Friday.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to stand, walk, crouch, stoop, squat, twist, climb, push/pull, up to 40 lbs.
• Able to use hands to grasp a barcode scanner and keyboard for extended periods.
• The ability to hear, understand, and distinguish speech and/or other sounds.
• Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
• Ability to drive to other locations as needed.

40 hours per week.

• Benefits include paid holiday, vacation, & sick leave
• paid single health insurance policy
• paid life insurance
• optional dental insurance
• optional flexible spending plan
• optional deferred compensation plan
• Public Employees Retirement Association (PERA) matching deduction
• Social Security (FICA)
• union membership (AFSCME)
• six-month orientation period

Place of employment is the Lake Agassiz Regional Library Regional Office, located in the lower level of the Moorhead Public Library.

$19.23 per hour