Access and Reference Services Associate Job Moorhead area,Minnesota USA,IT/Tech

Job Summary

The Access & Reference Services Associate provides access services and reference desk support and staffing, supervises student employees, and serves as the lead staff member during evening and weekend hours. This position is responsible for providing basic reference services and making referrals to librarians. As a student supervisor, this role is responsible for hiring, initial and ongoing training, and scheduling of student employees.

This position provides essential support functions for outreach and engagement services as well as collection management.

To accomplish this work the associate must function within multiple complex systems, understand how manipulation of these systems impacts other operations, and engage in self‑directed learning to adapt to changing systems and new technologies. Essential skills include problem solving, independent work, and excellent communication.

Position Responsibilities

Provide access and reference services.

Manage circulation activities: compile circulation statistics and run reports for statistical analysis; coordinate check‑in procedures and circulation policies; create and maintain access‑services documentation (desk procedures, student worker manuals, emergency/closing checklists).
Provide high‑quality customer service to library patrons: coordinate service desk procedures and communications to ensure consistent service delivery across shifts; collaborate with Head of Learning, Research, and Engagement Services to provide basic reference support at a single service desk; answer reference and technical support questions (citations, software/hardware problems, printing, searching and database functionality, locating books in the stacks, referrals to librarians);

complete professional development opportunities and training related to reference services; oversee evening outreach activities as needed.

Supervise access services and reference student employees.

Hire, train, supervise, and schedule student assistants; complete performance evaluations; collaborate with Access and Learning Services Coordinator to ensure effective training on stack maintenance responsibilities (shelving, shifting, inventory).

Support and execute collections maintenance tasks.

Complete electronic collection maintenance tasks, including but not limited to withdrawing items from the WMS.
Complete physical collection maintenance tasks, including but not limited to shifting and recycling materials.
Collaborate with Head of Collections Management & Discovery and Head of Learning, Research, and Engagement Services to perform systems maintenance projects, including Lib Guides maintenance.

Coordinate and execute billing services.

Communicate with students about overdue, missing, and lost items.
Work with the Business Office to invoice students when items are not returned.

Support outreach and engagement services.

Develop New Book List.
Assist with library publications and newsletters.
Serve on library outreach and engagement committees.

Complete other duties as assigned.

Education and Experience

Required:

Bachelor’s degree or equivalent experience.
High degree of computer literacy, including knowledge of Windows, Microsoft Office Suite, Mac/Apple computers and software, Moodle (or other learning management systems), and Zoom (or other video conferencing systems).
Basic knowledge of photocopiers and scanners.
Customer service experience.
Preferred:
Library experience.
Preferred:
Supervisory experience.

Skills and Abilities

Excellent oral and written communication skills.
Effective interpersonal skills.
Highly self‑motivated with an ability to initiate tasks.
Experience providing quality customer service.
Strong organizational skills.
Ability to prioritize and work with deadlines.
Ability to work independently and proactively.
Accuracy and attention to detail.
Ability to work effectively with diversified populations.
Ability to maintain confidentiality.

Benefits and Salary

Health Insurance
Health Savings Account
Flexible Spending Account
Vision Insurance
Dental Insurance
Preventative Chiropractic Program
Retirement Plan
Long‑Term Disability Insurance (full‑time only)
Life Insurance (full‑time only)
13 paid holidays,…