Product Support Representative

About Fairchild Equipment

Fairchild Equipment was founded in 1985 as Yale Materials Handling. Under the leadership of Gary Fairchild, we gradually diversified our manufacturers to add trusted brands, expanded our services areas to better serve Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. We’ve grown from only a five-person operation to over 280 employees. Now under the leadership of Gary Fairchild’s son, Chad Fairchild, Fairchild is all about possibilities for additional growth and expansion, while maintaining our operations as Family Owned.

We know that to provide a dynamic and comprehensive customer experience, we need a team dedicated to industry experience, knowledge and customer service. We welcome individuals who share our values and are driven to exceed expectations.

Family Values – Healthy work/life balance promoting a winning and pleasant work environment. Follow the Golden Rule.

Safety Always – We are committed to safety at all times and in all places.

Customers for Life – Excellence in customer Service. If we don’t deliver, let us know and we WILL fix it!

Employer of Choice – Happy and productive employees who outwork the competition.

Active in our Communities – Outstanding citizens in the market we serve.

As a member of our Sales Department, the Product Support Representative is responsible for working with customers and mechanics on a day‑to‑day basis to achieve profitability, growth, and account penetration. Fairchild Equipment takes pride in our Core Values and welcomes individuals who share and demonstrate those values. This is a full‑time, exempt outside sales position based out of our Moorhead, Minnesota branch.

• Maintain existing business and generate new business within the assigned territory of North Dakota.
• Establish, develop, and maintain business relationships with current customers.
• Promote, sell, and secure orders for products and services.
• Demonstrate products and services that best meet customer needs.
• Develop proposals and quotations for current and prospective customers.
• Collaborate with Service, Parts, and Rental Departments to support customer needs.
• Establish new and renew existing Fairchild Operational Maintenance (OM) Agreements.
• Analyze territory potential and assess the value and opportunities within existing accounts. Plan and organize personal sales strategies to achieve goals and objectives. Provide management with reports regarding customer needs, issues, competitive activity, and opportunities for new services.
• Prepare daily call reports, weekly work plans, and monthly and annual territory analyses using Customer Relationship Management (CRM) software.
• Attend all sales department meetings and company functions as required.
• Maintain strong organizational skills, including the ability to multitask and meet deadlines.
• Communicate effectively with customers and Fairchild Equipment personnel.
• Perform additional duties and responsibilities as assigned to support business needs.

• Basic knowledge with Microsoft Office Suite.
• Valid driver's license.
• Excellent driving record.
• Excellent written and verbal communication skills for negotiating contracts, interviewing new customers, and establishing needs, specifications, and product modifications for future sales.
• Ability to manage and multi‑task multiple projects at one time efficiently and timely.
• Demonstrated ability to work with confidential information, strong work ethic, reliability, teamwork and flexibility.
• Ability to work in a high‑paced environment.
• Travel throughout assigned territory and/or Fairchild Equipment footprint; 80% annually.

• High School Diploma or General Education Degree (GED) required.
• 2+ years of forklift sales experience preferred.
• 3+ years of outside B2B sales experience required.
• Knowledge of forklift / heavy equipment industry.

• Pay: $30,000 – $50,000 annually.
• Competitive base salary plus uncapped commission opportunities; guaranteed base pay tied to individual sales performance.
• Full benefits package, including Medical, Dental and…