Loan Remittance Specialist

Pennymac is (NYSE: PFSI) a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

Responsible for receiving and reviewing loan remittance and correspondence transactions in accordance with company policies and regulatory requirements. Resolve exceptions, dispose loan remittances to corresponding loan balances, and prepare bank deposits maintaining the highest level of quality. Work with numerous departments to research, analyze and support responses to customer, investor and/or other third‑party inquiries regarding default and/or non‑defaulted loans. Handle transactions with limited supervision to complete daily tasks and duties.

The Loan Remittance Specialist will:

• Open, capture and process remittance exception transactions in accordance with department protocol to meet all investor, insurer, state, federal and other compliance guidelines for specific transaction types and codes.
• Review incoming documentation and correspondence for data integrity.
• Identify and elevate any scenarios that impact a loan transaction.
• Handle remittance applications and loan adjustment transactions.
• Provide feedback on out of balance conditions in the General Clearing Account.
• Process all exception activity to ensure timely completion per established SLAs and escalation where applicable.
• Process daily posting consolidations to ensure all negotiable items are processed in accordance with applicable regulations and company policies.
• Process and document negotiable items, collaborating with other internal departments to ensure accurate account documentation and posting instructions.
• Assist with researching and gathering backup for internal compliance‑related reports and routines.
• Provide feedback to create new compliance monitoring routines and update policies and procedures to document the process.
• Perform other duties as assigned.
• Demonstrate behaviors aligned with the organization’s core values.

• Financial services and, if possible, mortgage industry experience preferred.
• Advanced technical proficiency, including Word, Excel, Gmail and 10‑key by touch.
• Excellent critical thinking, problem‑solving and mathematical skills, using sound judgment.
• Experience using automated financial or loan tracking systems preferred.
• Basic knowledge of running existing queries and creating reports preferred.
• Knowledge of customer service and collection principles a plus.
• A team player with strong business acumen, excellent communication skills, and a proven track record of delivering accurate results in a fast‑paced environment with minimal supervision.

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be accountable, reliable and ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long‑term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Whether you’re looking for flexible benefits for today, setting up short‑term goals for tomorrow, or planning for long‑term success and retirement, Pennymac’s benefits have you covered. Some key benefits include:

• Comprehensive medical, dental and vision coverage.
• Paid time off programs including vacation, holidays, illness and parental leave.
• Wellness programs, employee recognition programs and onsite gyms and café‑style dining (select locations).
• Retirement benefits, life insurance, 401(k) match and tuition…