Customer Service Representative

## Customer Service Representative Apply locations:
Morehead City, NCtime type:
Full time posted on:
Posted 3 Days Agojob requisition :
JR108071
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* About Us:

** At Pet Docks Veterinary Hospital, we’re proud to be an AAHA-accredited hospital serving Morehead City, NC, and the surrounding community for over 25 years. Our team is passionate about providing high-quality care while creating a welcoming, supportive environment for both clients and employees. With a loyal client base and a collaborative team culture, Pet Docks is a fast-paced hospital where team members are encouraged to grow, learn, and utilize their skills to the fullest.
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* Job Summary:

** We are seeking a friendly and organized Customer Service Representative to be the first point of contact for our clients. The ideal candidate will have excellent communication skills and a genuine love for animals. As a Customer Service Representative, you will play a crucial role in ensuring smooth operations and enhancing the client's experience.
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* Key Responsibilities:

*** Greet clients and their pets with warmth and professionalism.
* Schedule appointments and manage the clinic calendar efficiently.
* Answer phone calls and respond to inquiries promptly and accurately.
* Maintain client records and update information as needed.
* Process payments and handle billing inquiries.
* Assist with administrative tasks such as filing, faxing, and data entry.
* Ensure the reception area is clean and welcoming.
* Coordinate with veterinary staff to provide seamless patient care.
* Handle client concerns and escalate issues to management when necessary.
* Stay informed about clinic services and promotions to inform clients.
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* Qualifications:

*** High school diploma or equivalent; additional education or certification in office administration is a plus.
* Previous experience in a veterinary or medical office setting preferred.
* Strong organizational skills and attention to detail.
* Proficient in Microsoft Office Suite and comfortable with practice management software.
* Excellent interpersonal and communication skills.
* Ability to multitask and handle a fast-paced environment.
* Compassionate and patient demeanor with a love for animals.
* Availability to work flexible hours, including some weekends and holidays.
** Benefits:
*** Competitive salary
* Health and dental insurance
* Paid time off
* Employee discounts on veterinary services
* Opportunities for professional development

At Ameri Vet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:
* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
* Generous paid time off and holidays, because your personal time matters.
* A supportive, collaborative environment where everyone feels a sense of belonging.#LI-MW1

At Ameri Vet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:
* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
* Generous paid time off and holidays, because your personal time matters.
* A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees.

At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

At Ameri Vet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.
#J-18808-Ljbffr