Telecom Software Engineer

Software Engineer / Telecom Developer

We're looking for a Software Engineer / Telecom Developer whose day to day is as follows:

• Participate in the design, development and delivery of solutions on IVR solution
• Develop efficient and high-performance call flows
• Create unit tests to maximize code coverage and cover end to end business scenarios
• Support existing architecture and code
• Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
• Collaborates within the Agile framework, fosters a team approach to software development and delivery
• Ensure all code developed follows Dev Ops practices
• Responsible for consistent release management and good change management practices.
• Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services

Must haves:

• The developer needs to be an experienced IVR developer with AWS Connect experience.
• The candidate should have experience building contact flows (both call and chat) in AWS Connect.
• The developer's primary responsibilities are to analyze, design, implement and test customized software applications.
• The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers.
• Familiarity with and enthusiasm for Dev Ops, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows
• Responsible for consistent release management and good change management practices.

Required Skills:

Amazon Connect development experience Familiarity with and enthusiasm for Dev Ops, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows Responsible for consistent release management and good change management practices. Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services. Review and perform troubleshooting analysis of the core application logs.

Additional

Skills:

Amazon Connect development experience Familiarity with and enthusiasm for Dev Ops, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows Responsible for consistent release management and good change management practices. Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services. Review and perform troubleshooting analysis of the core application logs.