Financial Aid Office Assistant; FWS

Job Title

Financial Aid Office Assistant (FWS)

STPO
239

Level 1 - Entry Student Assistant

$9.50 per hour

03/02/2026

The Financial Aid Office Assistant is dedicated to providing outstanding service to faculty, staff, current and prospective students, and their parents. This position is the initial contact for prospective students on the phone and in person. The Office Assistant manages and answers all financial aid phone calls and coordinates all mail activity and forms for the Financial Aid Office. They anticipate tasks, work independently with initiative to complete tasks and handle daily work.

The Office Assistant also must have a high-level knowledge of all areas of the university to answer inquiries about financial aid, accounting, admissions, academic programs, services, and provide accurate guidance and assistance.

• Greets, welcomes and directs faculty, students, parents, staff, and the general public as needed.
• Answers telephone calls, provides assistance, and responds to inquiries regarding financial aid, taking accurate messages, and providing overall university information and guidance for current students, prospective students, and families.
• Reads and interprets financial aid award screens.
• Provides information and direction regarding financial aid forms, processing, and overall status.

• Responsible for picking up and distributing daily mail for Financial Aid and Enrollment Services.
• Performs specialized job duties during orientation, registration, and other financial aid functions (SOAR).
• Schedules appointments with Financial Aid Counselors if necessary.
• Prepares and mails letters and financial aid forms to students, parents, and staff.

• Knowledge of the university in order to answer inquiries about financial aid, admissions, services, etc.
• Excellent written and verbal communication skills.
• Professional, positive attitude.
• Good listener and customer service skills.

None specified.

Routine office environment with frequent interruptions and noise due to visitors, students, faculty, staff, and callers. Some Saturday work required for special events.

301 Howell-McDowell Administration Building, Morehead, KY 40351