Assistant Customer Service Specialist - AAFS; FWS

Position Information

• Job Title:
  
  Student Assistant
• Posting Number: STPO
  254
• Grade/Level: Level 1 - Entry Student Assistant
• Hourly Rate: $9.5
• Anticipated Employment
  
  Start Date:
  
  August 17, 2026

Performs tasks which require minimal training and that can be learned relatively easily and involve few decisions. Positions are typically clerical or non-technical in nature and may involve basic computer usage.

Duties and responsibilities will typically involve repetitious tasks such as making copies, filing, picking up and sorting mail, answering telephones, running errands, etc. This position will require limited contact with internal and external customers. Other duties as assigned by the supervisor.

• Responds to student via telephone and walk-in questions
• Sorts and distributes all departmental mail
• Records payments received and distributes to appropriate persons
• Maintains documentation in orderly, alphabetic systems
• Assists with campus events such as open house programs

• Must be a current MSU student
• Must maintain satisfactory academic progress
• Must feel comfortable using nominal judgment and possess basic analytical or decision‑making skills
• Must have the ability to understand and follow written and verbal instructions
• Must be able to operate basic equipment such as copier, telephone, etc.
• No specific education or specialized skills are required

The student worker must possess the ability to communicate clearly as the majority of the work is done on the telephone. Maintaining polite and courteous behavior to all customers during peak business times is another essential skill. The worker must be able to handle high call volume and walk‑in questions during peak time and be able to handle stressful situations with tact and respectful manners.

Student workers will be expected to have a working knowledge of Microsoft Windows systems such as Word and Excel programs. Being highly organized and self‑motivated would also be strong characteristics that would be helpful in someone applying for this position.

The primary desk where the student worker will be stationed is located under an air vent. If the student worker has any breathing problems, this could be an issue. Students should bring a small, lightweight jacket in case they are too cold under the vent.

The work environment is an office setting. Student workers will be required to wear appropriate clothing; no profanity or apparel representing other colleges or universities. Because the worker may be required to do minor lifting (such as placing paper reams in cabinets), workers should also not wear clothing that could be revealing when bending over.

Student workers will be required to have transportation to the office in order to maintain their work schedule. The worker will need to be able to answer telephone calls in English, learn to transfer calls to appropriate personnel, and physically lift items such as paper reams and display boards (approximately 20 pounds maximum).

Student workers are not permitted to use office computers for personal access, such as email, social networking sites (Facebook, Myspace, etc.) or class assignments. Personal laptop computers are not allowed. Personal cell phones may only be used in emergencies. Workers may provide the Accounting and Financial Services phone number only in an emergency; casual use is prohibited. If a worker is seen texting or conversing on a cell phone, they will be asked to put it away.

Persistent violations may result in verbal warning, written warning, and eventual termination.

• Resume
• Federal Work Study Award Letter

Not specified.

Location:

301 Howell-McDowell Administration Building, Morehead, KY 40351