Field Service Analyst Associate

Beyond Blue Job Posting

Title:

Field Service Analyst Associate

Requisition Number: R
- Department Name:
Information Technology

Work Location:

St. Claire Regional Med Center Grade Level: 7 Type of Position:
Regular Position Time Status:
Full time Equivalency Link (Use the "Apply for this Job" box below). Shift: Days (United States of America) (inactive)

Responsible for performing entry-level technical tasks to support end-user devices, applications, and peripherals. Provides assistance in installing, configuring, and maintaining desktop, laptop, printer, and mobile hardware and software. Ensures timely resolution of routine technical issues and escalates complex problems as needed. Develops foundational skills in troubleshooting, system maintenance, and customer service. Coordinates with IT support teams and users to deliver reliable technology solutions and a positive service experience.

• Responds to and resolves routine technical support requests for hardware, software, and peripheral devices.
• Installs, configures, and maintains end-user computing equipment in accordance with IT standards.
• Restores user data, applications, and settings during equipment replacement or repair.
• Documents incidents, service requests, and resolutions accurately in ticketing systems.
• Communicates professionally with end users, providing clear updates and basic technical guidance.
• Conducts preventive maintenance checks to identify potential issues and ensure equipment reliability.
• Assists with equipment moves, deployments, and installations for projects and site support.
• Maintains inventory records, tracks assigned equipment, and follows procedures for surplus or disposal.
• Adheres to security, HIPAA, and organizational policies in all IT support activities.
• Performs other duties as assigned.

Bachelor’s degree in Computer Science, Information Systems, or related field

0-2 years of experience An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

N/A

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
• C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)
• D. Standing or walking with objects up to 25lbs: 1. Never
• E. Sitting at computer workstation for extended periods:
  4. Regular (> 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:
  1. Never
• G. Repetitive motion:
  3. Intermittent (10% - 50% of the time)
• H. Working at heights above 4 feet:
  1. Never
• I. Working in confined spaces:
  1. Never
• J. Risk of injuries from use of equipment on the job: 1. Never
• K. Job-related travel:
  2. Occasional (< 10% of the time)
• L. Loud noises:
  1. Never
• M. Temperature extremes:
  1. Never
• N. Hazardous chemicals and fumes including waste:
  1. Never
• O. Radiation:
  1. Never
• P. Burns:
  1. Never
• Q. Cuts/Punctures:
  1. Never
• R. Bloodborne/airborne pathogens:
  1. Never
• S. Recombinant DNA or viral vectors:
  1. Never
• T. Combative/violent people:
  1. Never
• U. Animal handling (including carcasses): 1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with intermittent repetitive motion (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds.

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