Club Manager

Club Manager

Reports to:

District Manager

Status:
Full Time / Supervisor / Exempt / Non-Exempt

Compensation: $25.10 per hour

Job Summary:

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Ensure members receive outstanding customer service at all times.
• Handle front desk duties including greeting, tours, queries, and member service issues.
• Support team members and club members.
• Maintain a positive image for the club.
• Coach and counsel performance to achieve company standards.
• Ensure prompt opening and closing of the gym.
• Train staff on current marketing promotions.
• Complete manager portion of onboarding in Paycom for new hires.
• Guarantee the club is open and staffed during all business hours.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

• Exceptional customer service: communicate and interact with customers, coworkers, and the public to exceed expectations.
• Active listening: empathize with others and collaborate to solve problems.
• Problem solving: recognize and define problems, analyze information, encourage alternative solutions, and seek assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings.

• Honesty and strong work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

• Bonus based on performance.
• Dental insurance.
• Health insurance.
• Vision insurance.
• Paid time off.
• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free membership for self and one family member or friend.
• Team Member Support Team.
• Critical illness insurance.
• Short-term disability insurance.
• Accident insurance.
• Voluntary life insurance.
• Pet insurance.
• Health savings account (HSA).
• Advancement opportunities.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.