Associate Systems Administrator

Duties and Responsibilities

• Working to improve distribution center operations by participating in support and integration activities.
• As a member of the Local IT team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes, and guidelines.
• Support users and maintain the computer environment in a Tier 1/2 capacity.
• Manage incoming tickets.
• Support ongoing projects as needed.
• Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues.
• Train users on use and best practices in using their workstations and installed software.
• Keep an inventory of equipment and ensure items are in stock and accounted for.
• Other duties as assigned.

• Experience in troubleshooting PCs, desktops, tablets, scan guns, and printers.
• Experience with Distribution Center operations.
• Experience with Corporate IT operations and collaboration with local team members.
• Preferred Qualifications:
• 2+ years of experience with Ethernet technologies, PC Imaging/Deployment, Microsoft Active Directory, Service Now, Intune System Management, and Microsoft Office 365.
• Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.
• Experience with IT processes such as System Management, Inventory Management, Change Management, Configuration Management, and Customer Service.
• Experience in defining and delivering effective methodologies and processes to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals or organizations.
• Strong analytical, problem-solving, root cause analysis, and troubleshooting skills.
• Undergraduate degree or equivalent work experience.

PC troubleshooting, desktop support, tablet support, scan gun support, printer support, Tier 1 support, Tier 2 support, help desk support, ticket management, distribution center operations, corporate IT operations, local IT support, hardware troubleshooting, software troubleshooting, internet connectivity troubleshooting, operating systems, Office 365, Microsoft Office 365, Ethernet technologies, PC imaging, PC deployment, Microsoft Active Directory, Service Now, Microsoft Intune, system management, workstation support, user training, IT documentation, IT standards, best practices, procedures, process improvement, inventory management, change management, configuration management, customer service, operating system installation, operating system maintenance, operating system security, performance monitoring, performance tuning, system integrity, project support, analytical skills, problem solving, root cause analysis, troubleshooting