Case Manager II

Case Manager II

March Air Reserve Base, CA | Full‑time | Non‑Exempt – $23.08–$28.85 per hour.

This position provides trauma‑informed, strengths‑based case management to veterans overcoming housing instability, trauma, mental health challenges, and other barriers to long‑term stability.

• Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.
• Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.
• Provide regular one‑on‑one meetings with clients and conduct home visits to project‑based and scattered‑site housing.
• Transport clients in company vehicles to appointments, interviews, court appearances, and other meetings as needed.
• Facilitate life‑skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice‑involved veterans, families with children).
• Assist with crisis intervention, urgent client matters, and after‑hours support as needed.
• Document all services and critical incident reports in a timely and professional fashion using MCR and other electronic client record systems.
• Conduct random drug and alcohol screenings and ensure compliance with program rules and service plans.
• Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.

• Transitional Housing – Help veterans prepare for and transition into permanent housing.
• SSVF (Supportive Services for Veteran Families) – Deliver rapid rehousing and homelessness prevention services.
• Permanent Housing (HUD‑VASH, etc.) – Focus on housing stabilization and long‑term support.
• Workforce Development – Assist clients with employment plans, resumes, and job readiness.
• Justice‑Involved Veterans – Provide pre‑release and post‑release support for veterans exiting incarceration.
• Aftercare and Counseling Services – Offer ongoing case management and facilitate group or individual therapy (if licensed or certified).

• Mission‑Driven – Passionate about serving veterans and making a difference.
• Experienced – A solid foundation in case management, ideally with at‑risk populations such as homelessness, mental health disorders, or substance use.
• Organized and Adaptable – Able to juggle multiple priorities, keep documentation current, and thrive in a team‑based culture.
• Team‑Oriented – Ready to support peers, collaborate across the service team, and help elevate program quality.

• Bachelor’s degree in social work, psychology, counseling, or a related field.
• At least two years of work experience in case management or other roles in the social services arena.
• Ability to pass background checks if assigned to programs involving incarcerated or recently released clients.
• Strong communication, documentation, and organizational skills.
• Proficiency in Microsoft Office and electronic records systems.
• Valid and current driver’s license with a clean driving record; ability to complete and pass a driver training course.

• Experience working with homeless, veteran, or justice‑involved populations.
• Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE).
• Experience facilitating groups or life‑skills classes.

• Medical, dental, vision, and 401(k) with match.
• Generous PTO.
• Career growth opportunities with training and mentorship.
• Supportive culture focused on collaboration, partnership, and excellence.
• Daily impact on at‑risk veterans and families seeking housing, healing, and hope.