Group Operations Director

Hiddenwellis growing — andwe’relooking for an exceptional

Group Operations Director to help bring that growth to life.

We are a collection of beautiful spa and hotel destinations created around one simple idea: giving people the space to switch off, reconnect and feel good.

As we continue to evolve our existing destinations and bring new Hiddenwellproperties to life,we’relooking for an accomplished hospitality leader with the energy,experience and ambition to help us build something special.

This is far more than a traditional multi-site operations role.

We’relooking for someone who has ideally opened hotels, resorts, spas or complex hospitality destinations, understands what it takes to translate a brand from concept into a brilliant operational reality, and knows that the most memorable guest experiences begin with exceptional people.

You’lllead withbrand,peopleandoverall hospitality experience, while bringing the commercial discipline and operationalexpertiseneeded to deliver outstanding performance across a growing portfolio.

Reporting to our Chief Operating Officer,you’llprovide operational leadership across the Hiddenwellestate, working closely with our Property Managing Directors and central service functions.

A major part of your remit will be ouroverallgrowthof the brandandongoingopenings journey.

From pre-opening planning and operational readiness to recruitment, culture, servicestandardsand launch,you’llhelp ensure every new Hiddenwelldestination opens brilliantly and feels unmistakably part of our brand from day one.

You’llbe equally passionate about the destinations already within our collection — supporting our leaders to continually raise standards, develop their teams and create experiences that keep our guests coming back.

We’reparticularly interested in leaders who candemonstratesignificantnew-opening and mobilisation experience within luxury hospitality, resorts, spa,wellness or a similarly experience-led environment.

You’ll understand how to take a property through the entire opening journey — building operational plans,establishing standards, supporting recruitment and onboarding, creating leadership capability, embedding culture, testing the guestjourneyand ensuring every detail is ready before the doors open.

You’llknow that a successful openingisn’tsimply about being operationally ready.

It’sabout creating belief and excitement within a team,establishing the culture before the first guest arrives and ensuring the brand canbefeltthroughout the experience.

Our destinations are places where people come to relax, celebrate,reconnect and simply feel good.

That feeling is created through thousands of small moments — a genuine welcome, thoughtful service, beautiful surroundings, brilliant food, exceptional spaexperiencesand people who care about what they do.

As Group Operations Director,you’llbe a guardian of that experience.

You’llwork across the business to ensure our brand promise translates into the everyday guest journey, while allowing each destination toretainthe individuality and character that makes it special.

You’llchampionhigh standards without creating unnecessary complexity and encourage teams to bring personality,warmthand flair to the way they look after our guests.

We believe exceptional hospitality starts with exceptional people.

You’llbuild trusted relationships with our Property Managing Directors, creating clarity, accountability and confidence while giving talented leaders the space and support to perform at their best.

You’llhelp us attract,developandretainbrilliant hospitality leaders and create strong succession pipelines across the group.

We want someone who is…