Porter - Service

Service Porter

Job Purpose:

Support dealership service operations by assisting with vehicle movement, customer transportation, vehicle cleanliness, and service department organization. The Service Porter is responsible for maintaining service drive efficiency, supporting customer satisfaction, and assisting the Service Department with daily operational needs.

Key Responsibilities:

Vehicle & Service Drive Operations Move, park, and organize customer and dealership vehicles throughout the service department and dealership property.

Assist with maintaining organization and traffic flow within the service drive and service lot areas.

Safely transport vehicles between service areas, parking locations, and dealership departments as needed.

Professionally apply Perma Plate vehicle-protection products to customer vehicles according to manufacturer instructions and dealership procedures.

Properly handle, store, and dispose of Perma Plate products, application materials, and related chemicals in accordance with all safety requirements.

Inspect completed Perma Plate applications for proper coverage, cleanliness, and overall quality before returning vehicles to customers.

Install and remove protective coverings, including seat covers, steering-wheel covers, floor mats, and related service-protection materials.

Monitor vehicles for cleanliness, damage, warning lights, low fuel levels, or maintenance concerns and report issues to management.

Assist with vehicle fueling, battery charging, fluid checks, and basic lot-readiness tasks.

Safely maneuver vehicles in tight spaces and high-traffic dealership areas.

Vehicle Cleaning & Facility Support Wash, vacuum, clean, and prepare customer and dealership vehicles as needed

Assist with maintaining cleanliness and organization of the service drive, service lot, shop areas, customer lounge areas, and dealership grounds

Help maintain dealership appearance standards including driveways, sidewalks, parking areas, and work spaces

Assist with shop cleanliness including floors, windows, doors, trash removal, and general housekeeping tasks

Support vehicle delivery preparation and service completion presentation standards

Customer Service & Transportation Support Provide professional and courteous customer service during all customer interactions

Transport customers to and from their home, workplace, or designated locations as requested

Assist customers with vehicle pick-up and service-related transportation needs

Support Service Advisors and Service Management with vehicle retrieval and operational assistance

Maintain professionalism and composure while assisting customers in a fast-paced environment

Assist with dealership events, promotions, and operational activities as needed

Administrative & Operational Responsibilities Follow dealership policies, procedures, and safety standards

Maintain accurate vehicle key control and vehicle location awareness

Attend dealership meetings, training sessions, and safety training as required

Uphold confidentiality regarding customer and dealership information

Ensure required documentation and operational procedures are completed accurately when applicable

Perform additional duties and responsibilities as assigned by management

Job Qualifications:

Required Qualifications High school diploma or equivalent preferred

Valid driver’s license with acceptable driving record required

Ability to safely operate automatic transmission vehicles required

Ability to safely operate manual transmission vehicles preferred

Ability to safely maneuver vehicles in tight and small spaces

Strong communication and interpersonal skills

Professional appearance and positive attitude

Ability to multitask and perform effectively in a fast-paced environment

Strong attention to detail and organizational skills

Dependable attendance and punctuality required

Ability to work independently with minimal supervision

Ability to maintain confidentiality regarding customer and dealership information

Ability to follow dealership policies, procedures, and safety standards

Ability to work evenings, weekends, and holidays as business needs require

Preferred Qualifications Previous dealership porter or lot attendant experience preferred

Previous automotive dealership or service department experience preferred

Experience washing, detailing, or preparing vehicles preferred

Experience transporting customers or performing shuttle services preferred

Basic computer and internet proficiency preferred

Experience working in high-volume dealership environments…