P​/T Receptionist

Position: P/T RECEPTIONIST
Receptionist (Part-Time)

Job Purpose:

Provide professional and courteous front desk and telephone support while creating a welcoming environment for customers, guests, and employees. The Receptionist supports dealership operations through customer service, call routing, administrative assistance, and communication coordination.

Key Responsibilities:

Customer Service & Communication Greet customers, visitors, and guests in a professional, friendly, and helpful manner

Answer incoming phone calls and accurately route calls to the appropriate department or personnel

Provide excellent customer service during all customer interactions

Assist customers with general dealership questions and basic information

Maintain professionalism and composure while handling high call volumes and customer inquiries

Support a positive customer experience and dealership environment

Administrative Responsibilities Provide administrative and clerical support to dealership departments as needed

Assist with filing, scanning, data entry, and document organization

Maintain organization and cleanliness of the front desk and reception area Coordinate questions and issues with appropriate department personnel

Assist with internal communication and message distribution

Perform additional duties and responsibilities as assigned by management

Systems & Operational Support Operate the dealership telephone system, POS system, and other required software programs

Maintain accurate records and administrative documentation

Assist with training and supporting new staff members when applicable

Follow dealership policies, procedures, and operational standards

Uphold confidentiality of customer and dealership information

Job Qualifications:

Required Qualifications High school diploma or equivalent required

Previous customer service, receptionist, or administrative experience preferred

Strong communication and interpersonal skills

Excellent telephone etiquette and customer service skills

Strong organizational and time management skills

Professional appearance and positive attitude

Basic computer proficiency required

Experience using Microsoft Office and internet-based software programs preferred

Ability to multitask in a fast-paced environment

Strong attention to detail and problem-solving skills

Dependable attendance and punctuality required

Ability to maintain confidentiality regarding customer and dealership information

Ability to follow dealership policies and procedures

Ability to work evenings, weekends, and holidays as business needs require

Preferred Qualifications Previous automotive dealership experience preferred

Previous multi-line phone or switchboard experience preferred

Experience working in high-volume customer service environments preferred

Bilingual communication skills are a plus

Experience with dealership management systems (DMS) is a plus Experience training or assisting new employees is beneficial

Physical Requirements:

Ability to frequently stand, walk, sit, reach, and use hands for computer and telephone functions

Ability to occasionally lift and move items up to 25 pounds

Ability to work in a fast-paced dealership environment

Ability to regularly perform repetitive hand and finger movements

Ability to occasionally bend, stoop, kneel, squat, push, pull, and climb stairs

The physical demands described above are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made in accordance with applicable laws.
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