Customer Program Specialist

Description

Number of Open Positions: 2

Location: Onsite

Employment Type: Full-Time Hourly

Department: Operations / Customer Programs

Reports To: Customer Service Program Supervisor

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VEZA is committed to delivering outstanding customer experiences while supporting complex, engineered manufacturing programs. Our organization partners closely with customers to deliver high-quality wire harnesses, electromechanical assemblies, and related products. Success at VEZA is driven by accountability, technical understanding, and strong cross-functional collaboration.

The Customer Program Specialist is the primary owner of assigned customer accounts and programs, responsible for managing the full lifecycle from quotation through production, delivery, and ongoing support. This role combines customer relationship management with program oversight in a manufacturing environment.

This position goes beyond traditional customer service. The successful candidate will demonstrate program ownership, technical product awareness, financial acumen, and the ability to coordinate across engineering, operations, supply chain, quality, and sales teams.

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain trusted, long-term customer relationships
• Proactively manage customer communications, inquiries, and escalations
• Lead customer meetings, calls, and business reviews as required
• Support renewals, contract extensions, and account growth initiatives
• Prepare and deliver professional customer-facing proposals, quotes, and presentations

• Own customer programs from quote through production and delivery
• Manage scope, schedule, risks, and customer expectations
• Coordinate cross-functional execution with Engineering, Operations, Quality, Supply Chain, and Sales
• Track milestones, deliverables, and program performance metrics
• Identify risks early and implement mitigation strategies
• Maintain accountability for program outcomes and customer satisfaction

• Review and validate customer quotes prior to submission
• Understand cost drivers, labor content, material pricing, and margins
• Support pricing updates, re-quotes, and change-driven cost adjustments
• Track commercial changes and communicate financial impacts internally
• Ensure pricing and scope alignment between customer agreements and internal execution

• Demonstrate knowledge of manufacturing environments, parts, and assemblies
• Understand wire harnesses, electromechanical systems (EDS), and printed circuit boards (PCBs)
• Review and interpret drawings, schematics, and bills of material (BOMs)
• Coordinate engineering change requests (ECRs/ECNs) with customers and internal teams
• Assess and communicate the impact of engineering changes on cost, schedule, and production

• Manage order schedules and delivery commitments
• Coordinate order releases, changes, and priorities with planning teams
• Work within customer supplier portals to receive orders and update commitments
• Ensure ERP, CRM, and portal data accuracy and alignment
• Maintain complete and accurate program documentation

• Analyze customer workflows and feedback to recommend process improvements
• Participate in continuous improvement and operational excellence initiatives
• Support internal audits, customer audits, and compliance activities as needed
• Assist with onboarding new customers and transitioning new programs into production
• Perform other duties and special projects as assigned to support business needs

Key Competencies for Success

• Program ownership and accountability mindset
• Strong customer relationship management skills
• Technical curiosity and product understanding
• Financial and commercial awareness
• High attention to detail and follow-through
• Proactive, adaptable, and solutions-oriented approach