Senior Security Systems Technician – Technical Support & Training

QOVOSolutions,Inc.
Location: Morgan Hill, California (In-Office/Hybrid)
Travel Required: Occasional – local site visits and customer training (est. 10–20%)
Employment Type: Full-Time

QOVOSolutions,Inc. is seeking an experienced and highly capable Senior Security Systems Technician – Technical Support & Training to join our growing team in Morgan Hill, California. This is a primarily in‑office role designed to serve as the technical backbone for our field operations and customer success programs.

The ideal candidate brings deep hands‑on experience in electronic security systems integration and network infrastructure, and is ready to apply that expertise from the office – supporting field technicians, delivering customer and staff training, managing remote troubleshooting, and driving quality and consistency across all QOVO deployments. You will be the go‑to technical resource for our field teams while serving as a knowledgeable face to our clients.

• Serve as the primary in‑office technical resource for field technicians, providing real‑time remote guidance via phone, Teams, or remote access tools
• Assist field teams with configuration, programming, and commissioning of security systems from the office environment
• Troubleshoot and escalated system issues, network problems, and hardware failures remotely before dispatching additional resources
• Review and QA field documentation, as‑built drawings, and project closeout packages for accuracy and completeness
• Prepare detailed pre‑deployment configurations, device templates, and provisioning packages to streamline field installation

• Develop, schedule, and deliver end‑user training programs for customers on newly installed systems, primarily via videoconferencing (Teams, Zoom) and occasional on‑site sessions
• Create and maintain training materials including user guides, how‑to videos, quick reference cards, and system‑specific documentation
• Train new and existing field technicians on installation best practices, platform‑specific workflows, and QOVO standards
• Conduct onboarding technical orientation for incoming technicians, ensuring competency across core platforms before field deployment
• Coordinate and track certifications and manufacturer training completions for the technical team

• Monitor, manage, and support deployed systems using cloud management platforms (Verkada Command, Avigilon Cloud, Meraki Dashboard, Uni Fi, etc.)
• Perform remote firmware updates, configuration changes, and health checks on customers’ systems
• Handle Tier 2/ Tier 3 support escalations for service calls that cannot be resolved by field technicians
• Maintain and update system documentation, network diagrams, and configuration records in Connect Wise Manage

• Review project scopes, drawings, and specifications prior to field deployment – flagging conflicts or design concerns
• Prepare device programming templates, network configuration sheets, and installation packages for field teams
• Coordinate with vendors, distributors, and manufacturers on product configuration, RMAs, and technical resources
• Support estimating and proposal development with technical input on system design, labor assumptions, and scope validation

• Maintain deep working knowledge of:
• IP video surveillance systems (Verkada, Avigilon, Axis, Milestone, or similar)
• Electronic access control platforms (controller configuration, credential management, lock hardware integration)
• Intrusion detection and alarm systems
• Intercom and video intercom systems
• Cloud‑managed and on‑premises physical security platforms

• Configure and troubleshoot IP networks supporting security systems, including:
• VLANs, DHCP/static IP addressing, NAT/routing fundamentals
• DNS, PoE switching, firewall rule coordination
• VPN connectivity, wireless bridge connectivity, port forwarding
• Diagnose network performance and connectivity issues impacting security systems
• Support field teams with network configuration guidance and remote switch/router access