Team Member, Retail

Job Summary:

The Car Wash Team Member plays a vital role in delivering exceptional service and ensuring positive customer experience. This position involves a variety of responsibilities ranging from customer interaction and vehicle care to equipment maintenance and facility cleanliness. Car Wash Team Members are expected to perform their duties in a fast-paced environment while maintaining high standards of safety, professionalism, and attention to detail.

The responsibilities of this role include, but are not limited to:

• Inspecting the facility and equipment at the start of each shift to ensure cleanliness, safety, and proper operation.
• Greeting customers and explaining available car wash packages and services.
• Accurately processing customer transactions using a Point of Sale (POS) system.
• Directing and positioning vehicles correctly into the car wash bay.
• Conducting pre-wash inspections to identify any existing vehicle issues.
• Washing vehicle exteriors and cleaning interiors using appropriate tools and cleaning agents.
• Performing vacuuming and detailing services to enhance the cleanliness and appearance of vehicle interiors.
• Maintaining a clean, organized, and safe work environment.
• Monitoring car wash equipment and promptly reporting any malfunctions or safety concerns.
• Cleaning and securing the work area and equipment at the end of each shift.

• Strong verbal communication and interpersonal skills.
• Customer-focused attitude with a commitment to service excellence.
• Ability to work outdoors in varied weather conditions.
• Flexible availability, including evenings, weekends, and holidays.
• Familiarity with car wash equipment and basic mechanical knowledge is a plus.
• Strong observational skills and attention to detail.
• Ability to inspect vehicles and identify potential issues.
• Proficiency in using POS systems.
• Physical stamina to perform manual tasks and remain on your feet for extended periods of time.

Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position primarily involves working outdoors in a fast-paced setting. Conditions may include:

• Exposure to various weather elements such as heat, cold, rain, and wind.
• Moderate to high noise levels of equipment and vehicles.
• Frequent interaction with team members and customers.
• High activity levels, especially during peak hours.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

To successfully perform the duties of this position, the employee must be able to:

• Stand, walk, and remain mobile for extended periods.
• Use hands and arms to handle tools and operate equipment.
• Communicate effectively.
• Stoop, kneel, crouch, push, and pull frequently.
• Occasionally sit, climb, or balance.
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.