Technician - Flat Rate

Position: TECHNICIAN - FLAT RATE
Service Technician

Job Purpose:

Perform vehicle diagnosis, maintenance, and repair services in accordance with dealership, manufacturer, and industry standards. The Service Technician is responsible for efficiently diagnosing and repairing vehicles while maintaining high-quality workmanship, productivity, safety, and customer satisfaction.

Key Responsibilities:

Vehicle Diagnosis & Repair Perform vehicle inspections, diagnostics, maintenance, and repair services on customer and dealership vehicles

Diagnose mechanical, electrical, diesel, drivability, suspension, steering, brake, and other vehicle concerns accurately and efficiently

Perform repairs according to manufacturer specifications and dealership standards

Complete warranty, customer-pay, and internal repair work as assigned

Conduct road tests and vehicle inspections to verify repair completion and vehicle performance

Identify additional repair or maintenance needs and communicate findings appropriately

Maintain productivity and efficiency standards in a flat-rate work environment

Ensure repairs are completed accurately and within established time guidelines

Repair Order & Documentation Responsibilities Accurately document diagnosis, repair procedures, parts usage, and labor operations on repair orders

Follow manufacturer warranty policies, procedures, and documentation requirements

Maintain accurate and timely completion of repair order documentation

Utilize dealership management systems (DMS), diagnostic equipment, and manufacturer software programs effectively

Communicate repair status and technical information with Service Advisors and management as needed

Assist with quality control and verification of completed repairs when appropriate

Shop Operations & Safety Maintain organization and cleanliness of work areas, shop equipment, and dealership property

Properly use and maintain dealership tools, diagnostic equipment, and shop equipment

Follow all dealership safety policies, OSHA requirements, and manufacturer repair procedures

Maintain professional working relationships with coworkers, management, vendors, and customers

Attend dealership meetings, manufacturer training, and certification programs as required

Stay current on manufacturer technical bulletins, repair procedures, and product updates

Uphold confidentiality regarding customer and dealership information

Perform additional duties and responsibilities as assigned by management

Job Qualifications:

Required Qualifications Previous automotive technician experience required

Strong mechanical, diagnostic, and problem-solving skills

Ability to diagnose and repair vehicle systems accurately and efficiently

Ability to multitask and perform effectively in a fast-paced flat-rate environment

Strong attention to detail and quality workmanship

Professional appearance and positive attitude

Strong organizational and time management skills

Basic computer proficiency required

Ability to learn and utilize manufacturer diagnostic systems and dealership software programs

Dependable attendance and punctuality required

Ability to maintain confidentiality regarding customer and dealership information

Ability to follow dealership policies, procedures, and safety standards

Valid driver’s license with acceptable driving record required

Ability to work evenings, weekends, and holidays as business needs require

Preferred Qualifications Previous Ford dealership experience preferred

Ford certification or ASE certifications preferred

Previous flat-rate technician experience preferred

Diesel, drivability, electrical, alignment, or heavy-duty repair experience preferred

Experience using dealership management systems (DMS), manufacturer diagnostic equipment, and repair software preferred

Ability to perform advanced diagnostics and repair procedures preferred

Experience working in high-volume dealership service environments preferred

Bilingual communication skills are a plus

Physical Requirements:

Ability to frequently stand, walk, bend, kneel, crouch, squat, reach, and work in various physical positions

Ability to frequently lift, carry, push, and pull parts, tools, and equipment up to 50 pounds

Ability to occasionally lift and move heavier objects with assistance or proper equipment

Ability to work in a fast-paced dealership service environment

Ability to regularly use hands and fingers for tools, equipment, and computer-related functions

Ability to work around moving mechanical parts, automotive equipment, chemicals, fumes, and varying temperatures

Ability to safely operate customer and dealership vehicles

Ability to regularly perform repetitive hand, arm, and body movements during repair procedures

The physical demands described above are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made in accordance with applicable laws.
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