Desktop Technician

Responsibilities

• Diagnose and troubleshoot end user desktop application issues and provide an appropriate solution.
• Provide in person/onsite support.
• Provide timely resolution of problems or escalation on behalf of the end user and ensure their satisfaction.
• Provide incident status updates to management and end-users per service level guidelines.
• Support and maintain effective relationships with users.
• Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.
• Provide support for PCs, laptops, printers, cell phones, and tablets etc.
• Communicate with end users at all levels of technical and non-technical skill sets.
• Follow all standard operating procedures (SOP) through the effective use of knowledge management.

• Help desk support, Windows 10/11, M365, Chat Support, VPN, Ticketing System Experience, Phone Support

This is a contract position based out of Morganton, NC.

The pay range for this position is $23.25 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Morganton, NC.

This position is anticipated to close on Jul 10, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.