Police Communications Technician

Police Communications Technician

The Police Communications Technician works under the direction of the Police Records & Dispatch Supervisor and the Staff Services and Public Safety Grant Administrator. This position responds to public inquiries, complaints, etc. on the telephones as well as in person. Serves as telephone receptionist receiving incoming telephone calls for non-emergency assistance for the police department. Accurately and concisely obtains all pertinent information, determines priority of incoming requests, and transfers calls to our MECCA 911 center when necessary, or directs calls to other departments within the city.

Responsible for monitoring and maintaining building security 24/7 via closed circuit monitors and police radio. Receives and receipts payments for bail bonds, through Municipal Court, and booted vehicle/traffic fines for Parking Authority after business hours. Performs duties in compliance with departmental orders, directives, and policies.

Essential duties include answering and directing incoming telephone calls in a courteous and timely manner, determining priority of incoming requests and transferring calls to MECCA 911 center when necessary, receiving non-emergency requests concerning parking complaints, and various other complaints. Additionally, the technician receives and completes minor incident reports in the records management system, receives and receipts payments for bail bonds, boot fees, and traffic fines after regular business hours for various departments within the city, maintains lists of all vehicles towed by the City, monitors police radio and ensures a quick response is made to officer inquiries over the radio, and maintains dispatch center audio logging system.

The position requires knowledge of basic computer skills to include Records Management Systems and Computer Aided Dispatch, operational knowledge of various types of equipment used in police, fire and other emergency dispatching services, proficiency in use of multi-line telephone, ability to handle distraught and/or dissatisfied individuals, both in person and on the telephone, ability to communicate efficiently and effectively both orally and in writing, strong ability to multi-task, ability to remain calm during high stress situations that may arise, ability to maintain a high level of security and confidentiality of all sensitive information, and basic typing skills.

Working conditions include office work only with good working conditions and almost complete absence of physically demanding, unpleasant, strenuous, and/or hazardous elements. The employee is regularly required to type, file or lift office supplies up to 20 pounds. Position has daily use of computers for data entry and use of the telephone, radios, fax machine, copier, etc.

Position involves frequent internal contact and regular contact with outsiders generally on routine matters, including contacts with irate outsiders which require some public relations skill for taking complaints for others to follow up upon. This position does not supervise any employees. Reports to the Police Records & Dispatch Supervisor and the Staff Services and Public Safety Grant Administrator.

The City of Morgantown is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.

Education:

High school, plus elementary technical training, acquired on the job or through one year or less of technical or business school.

Experience:

1-3 years of experience

Preferred Qualifications:

Experience in an administrative role. Experience working in a law enforcement setting.