Customer Service Representative

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Customer Service Representative to join our growing team.

Job Summary:

Position Summary:

The purpose of this position is to answer incoming telephone calls/data entry-processing mail and resolve customer questions, complaints and requests while adhering to internal policies and procedures and utilizing working knowledge of the organization's services to meet productivity and quality standards.

• Provides program support to the ADW, NH-PAS and PC programs
• Prepare and mail notice of decision and other program letters
• Assist callers with Atrezzo and Care Connection. general program and other questions/concerns
• Develop and maintain working knowledge ofinternalpolicies,procedures, and services(both departmental and operational).
• Utilize automated systemstologand retrieve information;
  Performaccurateandtimelydata entry of electronic faxes.
• Receive inquiriesbytelephone, email,fax,ormailandcommunicate responses within required turnaround times.
• Respond to telephone inquiriesinaprompt, accurate, andcourteousmanner following standard operating procedures.
• Interact with external partners suchashospitals, physicians, beneficiaries,orother program recipients.
• Performverificationofhealthcareservicestofacilitatepayment forreceivedservices.
• Serveasliaisonbetween the internal andexternalpartners.
• Meetorexceed standardsforcall volumeandservice levelperdepartmentguidelines.
• Initiate cases by collecting andenteringdemographic,provider,and procedure information into the system.
• Read,understand, andadheretoallcorporate policies including policies relatedtoHIPAA and its Privacy and Security Rules.
• Other duties as assigned.

Required Qualifications /

Experience:

• Candidates must have a high school diploma or GED equivalent (advance degree/certificate preferred),
• 1-2 years in an administrative support or customer service position.
• The preferred candidate will possess knowledge of the Aged and Disabled Wavier, Personal Care and/or Nursing Home-PAS program policies and procedures.
• Applicant must have excellent customer service and communication skills, must be able to multi-task and prioritize.

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

The pay range for this position is listed below.

Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

USD $15.85 - USD $16.00 /Hr.

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.