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Frontline IT Service Desk Agent - Tier I

Job in Morgantown, Monongalia County, West Virginia, 26501, USA
Listing for: Strategic Operational Solutions, Inc
Full Time position
Listed on 2026-08-25
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 42000 - 60000 USD Yearly USD 42000.00 60000.00 YEAR
Job Description & How to Apply Below

Strategic Operational Solutions (STOPSO) seeks a Service Desk Agent to be the front-line support for USPTO-related inquiries, handling incidents via phone, email, chat, and portals. You will resolve issues, document tickets, and escalate as needed while supporting modern IT tools and AI-enabled Service Now capabilities.

The role requires 1+ year IT experience, US residency, and the ability to work flexible hours Monday–Saturday.

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