Customer Service Coordinator

Customer Service Coordinator

Salary: $45,000-$55,000

Why This Opportunity Stands Out:

• Serve as the primary point of contact for customers and play a key role in delivering an exceptional customer experience

• Gain exposure to multiple business functions, including Sales, Operations, and Finance

• Build expertise in order management, quoting, invoicing, and account support

• Opportunity to identify and implement process improvements that enhance efficiency and customer satisfaction

• Work in a collaborative environment with strong cross-functional partnerships

• Develop valuable experience with customer account management and business reporting

• Enjoy a role with high visibility and direct impact on customer retention and service quality

• Join an organization committed to continuous improvement and professional development

Key Responsibilities for the Customer Service Coordinator:

• Process customer orders, quotes, invoices, payments, and account-related requests

• Respond to customer inquiries and resolve issues promptly and professionally

• Partner with Sales and Operations to address customer needs and operational challenges

• Maintain accurate customer account records and document customer interactions

• Generate customer service reports and support process improvement initiatives

• Update and maintain standard work procedures and related documentation

Qualifications for the Customer Service Coordinator:

• High school diploma required;
Associate degree preferred

• 2+ years of customer service experience

• Strong proficiency with Microsoft Office and Google Workspace applications

• Experience with order processing, invoicing, customer account management, or manufacturing environments preferred