Customer Service Coordinator

Salary: $45,000-$55,000

• Serve as the primary point of contact for customers and play a key role in delivering an exceptional customer experience
• Gain exposure to multiple business functions, including Sales, Operations, and Finance
• Build expertise in order management, quoting, invoicing, and account support
• Opportunity to identify and implement process improvements that enhance efficiency and customer satisfaction
• Work in a collaborative environment with strong cross-functional partnerships
• Develop valuable experience with customer account management and business reporting
• Enjoy a role with high visibility and direct impact on customer retention and service quality
• Join an organization committed to continuous improvement and professional development

• Process customer orders, quotes, invoices, payments, and account-related requests
• Respond to customer inquiries and resolve issues promptly and professionally
• Partner with Sales and Operations to address customer needs and operational challenges
• Maintain accurate customer account records and document customer interactions
  
  Generate customer service reports and support process improvement initiatives
• Update and maintain standard work procedures and related documentation

• High school diploma required;
  Associate degree preferred
• 2+ years of customer service experience
• Strong proficiency with Microsoft Office and Google Workspace applications
• Experience with order processing, invoicing, customer account management, or manufacturing environments preferred