Membership & Guest Services

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PT Non-Exempt Morgantown, WV, US

30+ days ago Requisition

• Location Mylan Park Aquatics & Track Center, 1847 Fitness Wy, Morgantown, WV, 26501, United States
• Employee Type PT Non-Exempt

This position will work on-site at The Aquatic Center in Mylan Park, West Virginia. The Aquatic Center includes a community pool, an Olympic-sized competition pool, outdoor splash pad, dynamic fitness room, outdoor track and so much more. It has become a local hub of sports tourism by hosting elite-level regional and national Aquatics and Track events.

Essential Duties and Responsibilities

Greeting all members and guests who enter the facility

Ensure the proper identification is being used to access the facility

Correctly input member’s and guest’s demographic information into our system

Successfully perform administrative duties

Sell and upsell membership and program packages as well as cycling promotional deals

Multi-task and work in a fast-paced environment

Ensure the most consistent and up-to-date information is supplied in all interactions

Ensure the workstation is kept clean

Handle money (cash, credit, checks) correctly and effectively

Answer, return, and transfer calls in a professional manner

Assist in the implementation of communications strategies

Develop and innovate a comprehensive understanding of Mylan Park’s programs and services

Receive feedback in a teamwork environment and contribute to the creative process of projects through brainstorming sessions

Represent the company in a professional manner consistent with Mylan Park goals and branding

Assist with other duties as assigned in an effort toward the overall functions of Mylan Park

Other duties as required

Requirements

Basic knowledge of computer skills

Ability and willingness to enforce policies and handle conflict resolution

Availability to work mornings, evenings, and weekends when needed

Must work one weekend day at least twice/month

Schedules vary: (Monday-Friday) 5:30am-9:30am, 9am-1pm, 1pm-5pm, 5pm-9pm, (Saturday) 7:45am-11:45am, 11am-3pm, 2pm-6pm (Sunday) 10:45am-5:45pm; 2pm-6pm.
* Times are subject to change due to events and or planned closures. We do have abbreviated hours in the summer to stay open longer.

Ability to self-motivate with little or no supervision

Strong attention to detail

Excellent communication skills (oral and written)

Ability to manage long and short-term projects

Adaptability, analytical; critical thinking, customer service initiative; motivation, planning; project management, decision making; judgment, customer service, teamwork, diversity awareness, communication, and integrity

Human Relations

Internal contacts include staff at all levels. External contacts include external customers and vendors.

Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions

Physical Demands

Sitting at a desk or table for at least 60% of the workday

Standing or walking for at least 40% of the workday

Eye-hand coordination (keyboard typing)

Hearing and talking

• Non-smoking environment
• Moderate to loud noise
• Work within a non-smoking environment

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions