Account Manager

Role Purpose

As our Account Manager you will manage and control the maintenance and repair of M&E equipment across multiple blue‐chip contracts within the Resident and Mobile Portfolio of SMS. Ensuring appropriate and correct operation of assets and that records are maintained in line with Operational, Regulatory and Statutory practice. Deliver a Smart and world‑class service, have full confidence of the client and team and be a leader of innovation.

• Commercial and financial accountability across the contract/account.
• Lead a diverse team across multiple skill sets within engineering services.
• Monitoring and controlling of the PPM and reactive statistics through Elogbooks System and producing reports.
• Production of monthly reports and ensuring minutes of meetings are collated with actions closed out.
• Production of energy reports for the customer.
• Oversee statutory certification is received and available to the customer on request.
• Management of team in accordance with SMS Procedures and Policies, including their general well‑being and H&S is controlled and monitored.
• Ensure Smart Managed Solutions staffing levels for contract, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.

• Must have recognised industry qualification in at least one of the following:
  • Electrical (BS7671 18th Edition)
  • Electrical (C&G 2391 Inspection and Testing)
  • C&G Mechanical & HVAC

Knowledge of current technical standards in relation to Fire Alarm Systems, Generators, Electrical Services, HV & AC and Water Systems Treatment. Up to date knowledge of business‑critical services i.e. UPS and MGPS etc. Full understanding of Statutory Compliance.

IOSH or NEBOSH preferred.