CRM Coordinator Patient Access

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.

Greets and receives patients into the health care facility. Responsible for accurate and timely processing of items related to patient demographics, insurance information, consent forms, scheduling and financial obligation. This position is the first impression of WVU Healthcare to the patient.

• Education, Certification, and/or Licensure:
  High school diploma or equivalent.
• State criminal background check and Federal (if applicable), as required for regulated areas.
• Experience:
  
  Four (4) years of patient financial services, patient access, or registration experience.

• Education, Certification, and/or Licensure:
  Associate’s degree or Bachelor’s degree.
• Experience:
  
  Supervisory experience.

• Provides daily supervision to registration and scheduling staff to ensure prompt, courteous service to patients, visitors, providers and co-workers.
• Monitors daily operations to ensure adherence to documented policies and procedures regarding collection of patient demographic information and financial data within their department.
• Coordinates registration, scheduling activity and managed care referrals with other clinical facilities and departments to ensure continuity of care and optimal communication.
• Coordinates and organizes collection and verification of insurance/financial information for patients prior to appointment or during the check-in process.
• Compiles and completes daily departmental deposits. Complies with cash policies and procedures.
• Participates in meeting the goals and objectives of the work unit and department to ensure the department contributes to the attainment of WVUH goals and objectives.
• Demonstrates regard for the dignity, respect and safety of all patients, family members and visitors as defined in the philosophy of the organization.
• May conduct new employee orientation and provide continuing training to employees.
• Provides a supportive atmosphere for both co-workers and providers.
• Acts as liaison with Human Resources and other departments regarding the dissemination of information to co-workers.

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping and feeling are necessary body movements utilized in performing duties throughout the work shift.
• Must be able to sit for extended periods of time.
• Must have reading and comprehension ability.
• Visual acuity must be within normal range.
• Must be able to exert in excess of 50 pounds of force occasionally to move patients or objects.
• Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment.

• Office type environment.
• Patient care environment.

• Ability to multi-task.
• Ability to handle difficult situations regarding patients issues and employee issues.

• Scheduled Weekly
  
  Hours:
  
  40
• Exempt/Non-Exempt:
  United States of America (Exempt)
• Shift: United States of America (Exempt)
• Company: WVUH West Virginia University Hospitals
• Cost Center: 8121 UHA Obgyn Center for Reproduction
• Address: 1322 Pineview Drive, Morgantown, West Virginia

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.