Housekeeping​/Room Inspector

Overview

The Hilton Garden Inn of Morgantown, WV is conveniently located in the Suncrest Towne Centre just steps from shopping and dining. It is also just minutes away from Ruby Memorial Hospital, West Virginia University, Mountaineer Field and the WVU Coliseum. Come join our fantastic team!

Housekeeping/Rooms Inspectors are responsible for cleaning and supplying all daily assigned rooms and report all damage, mechanical deficiencies, suspicious activities or theft in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. Responsible for inspecting completed rooms to ensure everything has been completed to our top notch standards.

Starting pay of $15.00 per hour

Competitive Benefits Package
:
Full-Time Team Members receive benefits include health, dental, vision, and life, 401(k), paid time off, and other employee discount benefits through our HR-provider LL Roberts.

• Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations. To include but not limited to: picking up trash, changing linen and making the bed, cleaning entire bathroom, sweeping and dusting guest room, cleaning the windows and hallways, updating room literature.
• Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations.
• Restock housekeeping cart at the end of the day.
• Receive assigned section, keys, supplies and any priority room requests from the Senior Housekeeper. Turn in keys and unused supplies at end of shift.
• Inspect assigned rooms to ensure all items are completed.
• Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
• Report to work on-time on scheduled shifts for the duration of schedule.
• Report any missing articles, damage or mechanical problems to the Senior Housekeeper and turning articles left in room.
• Sweep hallways designated to your area.
• Report maintenance related issues to inspectors, front desk, and maintenance.
• Report to property in assigned uniform and nametag for entire length of shift.
• Complete assigned daily projects.
• Coordinate with Housekeeping Supervisor on work priorities and provide assistant when needed.
• Assist with weekly/monthly inventories.
• Open line of communication to maintain and improve quality of hotel.

Qualification Standards: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience
  • No formal education needed. Prior housekeeping experience desirable.
• Language Skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals. Ability to write correspondence. Ability to speak effectively with guests and supervisors.
• Mathematical Skills
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of geometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Skills and Ability
  • Must have the ability to clean the set quota of rooms during an eight hour working day. Self-starting personality with an even disposition. Must have a high level of attention to detail and strong time management skills. Ability to meet standards of appearance. Can communicate well with guest.
• Reasoning Ability
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Physical Demands
  • The physical demands described here are to representative of those that must be met by an employee to successfully perform the essential functions of this job.