Associate Systems Analyst - Software Trainer; Inpatient and Retail Pharmacy

Overview

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• System Maintenance, Updates, and Innovation:
  Assist in diagnosing and resolving IT issues; support daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed.
• Support System Modifications, Implementation, and Testing:
  Help implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives.
• Participate in Functional and Integrated Testing:
  Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement.
• Contribute to System Error Correction and Optimization:
  Aid in identifying, diagnosing, and correcting system errors to maintain smooth operations and timely resolutions.
• Assist with User Security Management:
  Apply user security settings under the guidance of senior analysts to uphold data integrity and optimize access control.
• Collaborate on System Enhancements and Optimization:
  Work with senior team members to suggest and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices.
• Support Data Import/Export and Basic Reporting:
  Assist in managing data transfers and generating basic reports, contributing to accurate data handling and reporting optimization.
• Collaboration and Communication:
  Collaborate effectively and proactively communicate with team members to ensure alignment with project goals; engage with business partners to understand needs and ensure technical solutions align with business objectives; foster a positive team environment; demonstrate openness to feedback and continuous improvement; maintain reliable remote communication.
• Project Coordination:
  Help define scope, plan, deliverables, schedules, and milestones; oversee projects as a contact for team members, colleagues, and stakeholders; communicate within the project team, facilitate meetings, document notes and action items; assist with project documentation and status updates; identify risks and assist in mitigation and contingency planning; assist with issue resolution to keep projects on track.
• Training and
  
  Education:
  
  Deliver end-user support and training; assess user readiness and abilities; provide ongoing system support; contribute to curriculum development to support training materials aligned with workflows and objectives.
• Continuous Learning and Knowledge Development:
  Demonstrates growing commitment to expanding technical knowledge; utilizes resources such as application community sites and industry tools; applies new skills to support tasks and team objectives; attends basic training and workshops; follows industry trends; participates in knowledge-sharing and collaborates across teams.

• Education, Certification, and/or Licensure: Bachelor’s degree in Computer Science, Information Technology or a related field. Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology.
• Experience: In lieu of a degree, a minimum of two (2) years of relevant experience will be considered. Entry level position.

• Experience in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization.
• Proficiency in systems administration and providing strategic insights and improvements to business operations.
• Experience working in inpatient and outpatient clinical settings, with a focus on…