Systems Analyst - IT Health Plan

Independently supports the design, implementation, and maintenance of software systems to meet organizational needs. Independently troubleshoots system issues, provides end‑user training, and manages project coordination to ensure efficient delivery of technology solutions. This role works closely with cross‑functional teams, including senior analysts and experts to ensure system functionality aligns with system goals and contributes to operational efficiency. With a focus on continuous improvement, the role also includes managing system upgrades, resolving high‑priority incidents and driving process improvements to enhance overall system performance.

• Bachelor’s degree in Computer Science, Information Technology or a related field.

2 Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology.

• In lieu of a degree, a minimum of four (4) years of relevant experience will be considered.

• Minimum one (1) year relevant experience.

• Operational experience in applicable business, clinical, payer or web application systems, including workflows, focused on driving efficiency and optimization.
• Proficiency in systems administration and providing strategic insights and improvements to business operations.
• Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations.
• Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance.
• Knowledge in Cloud‑based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role.
• Knowledge of reporting tools, delivering actionable insights and enhancing decision‑making processes through comprehensive data analysis and reporting capabilities.

• System Maintenance, Updates, and Innovation
• Diagnose and Resolve IT Issues:
  Daily troubleshooting and problem‑solving efforts to maintain and optimize system functionality, escalating issues as needed.
• Execute System Modifications, Implementation, and Testing:
  Implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives.
• Perform Functional and Integrated Testing:
  Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement.
• Perform System Error Corrections and Optimizations:
  Identify, diagnose and correct system errors to maintain smooth operations and timely resolutions.
• Perform User Security Management:
  Apply user security settings to uphold data integrity and optimize access control.
• Stay Current with Industry Trends and Optimization Techniques:
  Leverage industry resources (journals, conferences, user groups) to stay updated on vendor offerings, emerging system features, and optimization strategies.
• Identify opportunities for System Enhancements and Optimization:
  Recommend and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices.
• Data Import/Export and Basic Reporting:
  Manage data transfers and generate reports, contributing to accurate data handling and reporting optimization.
• Collaboration and Communication
• Collaborate Effectively and Proactively Communicate:
  Work closely with team members, providing clear updates to ensure alignment with project goals.
• Effectively Communicate with Business Partners:
  Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives.
• Foster a Positive Team Environment:
  Contribute to a supportive, respectful, and collaborative work culture.
• Demonstrate Openness to Feedback and Continuous Improvement:
  Actively seek and apply feedback and suggest process improvements.
• Engage in Professional Development:
  Parti…