Salesforce Business Analyst; West Virginia

Title: Salesforce Business Analyst

The Work: ICF seeks an experienced Salesforce Business Analyst to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission‑critical application leveraging Salesforce’s Public Sector Solutions, integrated with third‑party systems, and built using Agile methodology.

Job Location: Must be able to travel onsite to Martinsburg, West Virginia.

• Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce‑based solution.
• Translate business needs into detailed user stories, workflows, and system requirements to support low‑code/no‑code development on Salesforce’s Government Cloud Platform.
• Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations.
• Create comprehensive documentation, including process flows, requirements specifications, user guides, and deliverables required for gate reviews.
• Assist in delivering user training to ensure effective adoption and use of the new Salesforce system.
• Support the team in meeting DoD and federal security and compliance standards, including contributing to cybersecurity documentation for ATO approval.
• Facilitate communication between stakeholders, developers, and other team members to ensure clarity and alignment on project objectives.
• Participate in Agile ceremonies (e.g., sprint planning, reviews) to provide insights on requirements and process improvements.
• Support gate reviews for system and acquisition lifecycle checkpoints, ensuring all deliverables meet DHS standards.

• 3+ years as a Business Analyst, including at least one Salesforce project.
• 3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite.
• 1+ year of experience delivering user training or creating technical documentation.
• Candidate must have a Public Trust or an Active Secret clearance.
• U.S. Citizenship is required due to federal contract requirements.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

• Understanding of DoD and federal government security standards and experience supporting ATO processes.
• Experience working with federal government clients, particularly DHS or DoD.
• Familiarity with Salesforce, including its general functionality and the use cases it supports.
• Salesforce Business Analyst certification, Salesforce Administrator certification, or meaningful Trailhead badge attainment.
• Prior experience delivering user training or creating technical documentation.
• Background in data migration projects.

• Highly effective analytical and problem‑solving capabilities.
• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well‑organized written deliverables.
• Excellent communication and interpersonal skills to interface effectively with team members and federal clients.
• Organized, detail‑oriented and able to prioritize and multi‑task.

$60,940.00 - $ (West Virginia Client Office)

We are an equal opportunity employer.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email c All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.