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Government IT Service Desk Agent — Tier I
Job in
Morgantown, Monongalia County, West Virginia, 26501, USA
Listed on 2026-08-28
Listing for:
STOPSO
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Strategic Operational Solutions (STOPSO) is seeking a Service Desk Agent to act as the Tier 1 single point of contact for USPTO employees and contractors. You will handle incidents and service requests via phone, email, chat, and portals, following SLAs and procedures.
The role requires IT experience, knowledge of Windows and MS Office, and strong customer service skills. Flexible shifts are available, with hours Mon–Fri and some weekends, in a government/contractor setting.
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