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Service Desk Lead — AI-Driven Ops Users
Job in
Morgantown, Monongalia County, West Virginia, 26501, USA
Listed on 2026-09-02
Listing for:
STOPSO
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Project Manager, IT Support
Job Description & How to Apply Below
STOPSO, a government-facing IT services provider, seeks a Service Desk Lead to oversee daily Tier 1 operations and guide the Service Desk team. You will drive incident resolution, knowledge management, and SLA adherence for thousands of USPTO users, coordinating with engineers and government stakeholders.
Ideal candidates bring 5+ years of leadership in service desks, ITIL Foundation, and experience with Service Now to improve service delivery and customer satisfaction.
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