Associate Technical Support Analyst - Storage​/Backups​/Linux

Welcome! We’re excited you’re considering an opportunity with us! This position is responsible for first level support for network services and infrastructure to include but not limited to telecommunications, networking, security, servers, databases, PC and application support at WVUHS facilities or affiliated sites. The primary duties include being the Tier 1 service provider and onsite representation for coordinated support from Tier 2 and Tier 3 analyst/engineers in Enterprise Information Systems team.

• 1. Bachelor’s degree in information technology, computer science or other related field OR;
  High School Diploma or equivalent AND Two (2) years of experience in networking and server platform.
• 2. Internal employees must meet all mandatory competencies in current position in order to qualify for promotion within IT.

• 1. CompTIA Network +
• 2. CompTIA Security +
• 3. CompTIA Server +

• Under guidance from Senior Network Engineer, Analyst should be able to support data networking equipment.
• Analyst will be responsible to Install and rack basic network and security appliances.
• Analyst will run data cabling and terminate cable ends.
• Monitors all UPS and backup power.

• Analyst must be able to assist Senior Network Analysts and Network Analysts in troubleshooting of basic servers and Windows Operating systems.
• Provides legacy server support.
• Helps technical services top tier members with system consolidation projects (user files, internet, and of support and unmanaged devices).

• Analyst must be able to work with our customers to identify and report issues with applications.
• Work under Senior Network Analyst to resolve the issues with application and user access to specific applications.

• Follows all data cabling and labeling procedures within the health system.
• Updates all rack layout and rack elevation documents as changes occur.
• Installs, manages, and/or updates any network services infrastructure devices as needed including but not limited to power PDUs, KVMs, security door locks, security Cameras, servers and databases.

• Performs the following core duties participate in mentoring, training, and development of other employees.
• Participates in training and professional development sessions. Participate in departmental teams.
• Travels independently to remote sites and communicates back to the team while working offsite (if assigned).
• Exhibits objectivity and openness to the view of others, including patients/families and customers Offers assistance and support to co-workers.
• Contributes to building positive team spirit and cohesiveness.
• Balances team and individual responsibilities.
• Works proactively and cooperatively in group problem-solving situations.
• Proactively works to resolve conflicts.
• Encourages peers to seek innovative approaches to solve problems.
• Engages peers/ employees in improving the quality of the work

• Use office productivity software to create and update team documents and to document network/security issues for management.
• Populates and maintains network information databases.
• Routinely performs the following duties, works with the problem tracking system to monitor network problems.
• Stay aware and current with recent developments in network technology.
• Analyst must be able to work with our customers to identify and report issues with applications.
• Analyst must work under Senior Network Analyst to resolve the issues with application and user access to specific applications.

• Educates customers on security issues and protection of data on the network.
• Works with Senior IRT Team to mitigate any threats as needed onsite.
• Assists with mobile device setup under leadership from Senior IRT Team member.

• Learn procedures and assists Senior Telecommunications analyst with maintenance and troubleshooting.
• Under guidance from Senior Analyst, maintains telecom backups and UPS power supplies.

• Reviews, identifies and documents any issues, barriers, or risks and…