Career Navigator, OCC

Overview

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life‑changing work on a mission‑minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

Goodwill SWPA's Opportunity Centers are free, comprehensive, career development hubs that help job seekers through workforce development programs focused on addressing barriers to employment. These holistic programs provide a variety of services such as job search assistance, career counseling, and training for base‑level, in‑demand skills. Opportunity Centers also work with Goodwill SWPA's Business Engagement Team, connecting community members to local employers for sustainable employment.

The Career Navigator will plan and facilitate career readiness and job placement activities to meet our participants’ individual employment goals, setting them up for long‑term career satisfaction. This position will work in collaboration with Goodwill Human Service team members to provide training and employment opportunities for participants entering and being served through our Opportunity Center program operations. The Career Navigator will provide intake, assessments, facilitate workshops, and job search support, with a focus on job coaching and career development to meet the goals of the program and program participants.

This role will be pivotal in supporting community outreach efforts within its assigned Opportunity Center territory and will be expected to work a flexible schedule with varying hours Monday through Friday to meet the operational needs of employees and visitors.

• Facilitate career readiness workshops during client orientation and throughout enrollment, direct individuals to specific career readiness workshops offered by Goodwill and established community partners.
• Provide job‑specific training, support, and supervision to community members, including individuals with disabilities/barriers to employment, by ensuring that individuals’ needs are met, goals are implemented, and a safe environment is maintained.
• Deliver quality job search, pre‑employment supports, job placement, and career development services through collaboration and the utilization of job readiness assessments, job search technologies and resources to identify jobs according to participant abilities, skills, and interests.

• Collaborate with Goodwill’s Business Engagement team and established community partners for up‑to‑date knowledge of local labor market and employer partnerships to identify available employment and work‑based training opportunities within Goodwill and other employers as they relate to the needs and interests of job seekers and partner employers.
• Develop relationships with employers seeking employment and work activity opportunities to meet the needs of clients in their communities and identify resources needed to support these initiatives, when applicable.

• Provide onsite customer service and create a welcoming environment for attendants of classes, meetings, and community events at the Opportunity Center.
• Develop and nurture relationships with the Human Service division’s service areas to maintain up‑to‑date knowledge of the agency’s programs and services along with community resources across the territory.

• Communicate production/job‑specific expectations to the client; meet regularly with site management to ensure communication of business needs, when applicable.
• Be aware of and follow guidelines for all applicable regulatory entities such as Department of Human Services, Department of Labor, and WV Department of Education.

Regular, Full‑time, Non‑exempt

Opportunity Center (attached to our Morgantown retail store), 1945…