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Quality Assurance Analyst - Service Desk Excellence
Job in
Morgantown, Monongalia County, West Virginia, 26501, USA
Listed on 2026-08-29
Listing for:
STOPSO
Full Time
position Listed on 2026-08-29
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager
Job Description & How to Apply Below
STOPSO is seeking a Quality Assurance Analyst to support service desk QA and ensure quality across customer interactions, ticket documentation, and SLA adherence. The role can be filled onsite at a Government facility or at a contractor provided facility.
The position involves tracking quality metrics, preparing QA reports, identifying training opportunities, and participating in process improvement initiatives to drive client satisfaction.
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