Service Desk QA Analyst - SLA & Process Improvement
Job in
Morgantown, Monongalia County, West Virginia, 26501, USA
Listed on 2026-09-08
Listing for:
Strategic Operational Solutions, Inc
Full Time
position Listed on 2026-09-08
Job specializations:
-
Quality Assurance - QA/QC
-
IT/Tech
Job Description & How to Apply Below
Strategic Operational Solutions, Inc. is seeking a Quality Assurance Analyst to support Service Desk QA activities, reviewing customer interactions and ticket documentation to ensure quality compliance and SLA adherence.
The role involves identifying trends, preparing QA reports, and supporting process improvements. The candidate should have an associate degree or equivalent experience with 2+ years in customer service or QA, and possess strong analytical skills, plus knowledge of Windows and MS
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