General Manager

Job Title:

Store Manager

Reports To:

District Supervisor

Location:

295 - Subway - Morgantown, WV 26505

• Health Insurance
• 401(K) Matching
• Paid Time Off
• Disability Insurance
• Opportunities for Advancement

A Store Manager optimizes the operating profit of their site and ensures their store builds a reputation for providing excellent customer service. A Store Manager grows retail shop sales in all categories and implements best practice of each component of the retail offer. This position ensures competent, capable employees are recognized and developed through ongoing training.

• Manage and track store sales, net profit, and overall store business

• Recruit and select new employees
• Overall management of Sandwich Artist, Shift Managers, and Assistant Managers
• Ensure new employees are trained and inducted in accordance with Subway training requirements
• Provide ongoing coaching of employees and lead expectations by example
• Prepare rosters in line with budgeted labor and man hours
• Run employee counseling and investigation meetings; inform District Supervisor of escalated employee issues
• Perform employee appraisals once every quarter
• Mentor Assistant Managers as required

• Develop and monitor store labor budgets and man‑hours
• Invoicing, ordering and daily banking
• Prepare required paperwork for stock and sales; prepare employee pay and timesheets
• Manage cash variances and wastage
  
  Ensure 100% compliance with Subway and council guidelines

• Perform inventory management and stock control, including weekly stock take and reports; analyze sales and inventory to improve the business
• Direct and undertake housekeeping activities to maintain store cleanliness and presentation
• Create and implement local store marketing plans
• Complete all required courses as directed by District Supervisor

• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Ensure all accidents are reported as per company process

• Promote and encourage high level of customer service among employees
• Provide high standard of customer service in dealing with sales, inquiries, and complaints
• Handle unresolved or escalated customer complaints

• Maintain high personal standards in presentation and work habits
• Manage point of sale and customer complaints
• Drive sales growth, financial management, and analytical judgment
• Strategic thinking with planning and alignment
• Inventory management
• Collaborate and negotiate with others
• Compliance and process focus
• Maintain store cleanliness and hygiene at all times

Perform such similar, comparable, or related duties as may be required or assigned.