Dispatcher, Security

## Dispatcher Apply locations:
Ruby Memorial Hospital (WVUH) time type:
Full time posted on:
Posted Yesterday job requisition :
JR26-38497## Welcome! We’re excited you’re considering an opportunity with us!

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Performs a wide range of clerical and receptionist tasks including: dispatching, data entry, access/key control, responding to telephone calls, documentation, and clerical activities in support of the Facilities Engineering/Planning Design and Construction and Security departments to provide a safe and comfortable environment for the patients and staff.
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* PREFERRED QUALIFICATIONS:

**** EDUCATION, CERTIFICATION, AND/OR LICENSURE:
** 1. High School Diploma or equivalent.
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* EXPERIENCE:

** 1. One (1) year prior experience in an office setting.
** CORE

DUTIES AND RESPONSIBILITIES:

** The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.
1. Performs activities involved in the dispatching of personnel, assuring that the appropriate individual is dispatched to the problem location.  Must be able to reconcile conflicting assignments and justify decisions made to ensure timely response to trouble calls and to facilitate efficient departmental operations.
2. Answers trouble calls for assigned departments in a courteous and professional manner, identifying self and department at all times.
3. Routes all routine and/or emergency work request to the appropriate department/individual for resolution immediately upon receipt of call.
4. Dispatches personnel in response to telephone requests from internal customers using two-way radio system.
5. When appropriate, contacts the originator of the call to confirm the status of work request prior to the end of each shift.
6. Ensures that all unresolved work requests are forwarded to the next shift dispatcher and appropriate team’s “To Be Done” box to facilitate accurate follow up.7. Monitors building control systems (i.e., Simplex Fire, Translogic, generators, oxygen, medical gases, Siemens and Security), for facilities.  When a situation arises the dispatcher activates departmental response to alarm and/or trouble indications to facilitate timely responses to those alarms.
8. Initiates the departmental response plan associated with all building monitoring systems in accordance with the departmental policy and procedure manual. Initiates Code Red, Code Green, Code Pink and Disaster Plan in accordance with specific instructions regarding Phase I, II, and III responding.
9. Assists with departmental communication functions to ensure that accurate and timely communication is facilitated and that the department is presented in a positive manner.
10. Interacts with other hospital departments and intervenes as a liaison for departments, assuring timely communications are facilitated and that the department is presented in a positive manner.
11. Assists departmental personnel with required communications (relaying messages, etc.), assuring accurate routing of messages in accordance with the time frames set forth by the department.
12. Completes the weekly staffing board in the control room at the end of the week for the following week, assuring that accurate information is utilized for the dispatching of personnel.
13. Monitors critical building areas, i.e., entrances, exits, outside areas, corridors, and patient areas, via the Security Camera System.  Utilized the system to identify security breeches or emergency situations. When security breeches or questionable activity is observed, responsible for dispatching Security to the area and providing Security with as much visual information as possible.
14. Records each occurrence of activity reported to Security on the dispatch log. Reports on activity in specific areas via radio, as requested by Security in conjunction with emergency…