Senior Systems Service Engineer

What will you do?

• Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and providing on‑site remedial support.
• Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
• Prepare upgrade plans for the customer’s systems and deliver them to the customer.
• Follow all technical procedures and tools for Global Service.
• Provide technical review of orders for clients and any other proposals requested to perform.
• Analyze technical risk of expansion projects and upgrades.
• Attend technical training that includes systems and instruments, application, process control, communication, and safety.
• Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
• Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
• Handle overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
• Perform system testing, factory acceptance testing (FAT) and develop test documents.
• Document preparation and obtain customer’s approval per document specification and schedule.
• Coordinate with factory for product related issues and resolve.

Location: This is a residency position in the Morrilton, Conway or Little Rock, AR area.

Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security

• A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable)
• 5+ years of professional experience with specific knowledge of Foxboro IA (Industrial Automation) or Triconex systems
• Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues
• Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry
• Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation
• Knowledge of Foxboro and Wonderware
• Team player with good leadership and communication skills and able to travel when required
• Strong analytical & logical ability, good judgment, negotiation and interpersonal skills
• Detail-oriented, forward looking and good leadership abilities
• Innovative and dynamic with effective communication skills, especially in inter-cultural aspects

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ““Inclusion” is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.