Account Manager

Responsibilities

• Responsible for ensuring clients and patients receive superior service
• Manages the day-to-day client relationship
• Accountable for core service delivery for clients working cross-functionally with all operational teams
• Proactively reviews performance metrics to promote client satisfaction, profitability, and retention
• Utilizes technology, tools, processes and resources to exceed clients' needs
• Collaborates with Account Directors on client activity, expectations, and service needs
• Manages day-to-day client relationships through comprehensive knowledge of client’s benefit plan and product offerings
• Responsible for timely management and execution of all client benefit requests
• Accountable for new group and specific product implementations

• Bachelor’s degree in related field or 11+ years of experience
• 5+ years relevant experience with Bachelor’s Degree or Master’s degree and 3-5 years of relevant experience
• Excellent PC skills including Microsoft Office and Internet experience
• Excellent verbal and written communication and presentation skills
• Strong analytical and problem solving skills
• Strong focus on book of business client satisfaction and client retention results
• Demonstrated ability managing projects, utilizing proven project management processes
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
• Ability to travel overnight up to 20%
• Bachelor’s degree
• Master’s degree