Senior Infrastructure Engineering Advisor

Responsibilities

• Support systems engineering lifecycle activities for large hybrid Splunk and Cribl deployments, including requirements gathering, design, testing, implementation, operations, and documentation.
• Lead troubleshooting efforts and identify root cause of problems across the enterprise logging environment.
• Work on and lead projects that drive continuous improvement, enhancements of products, services offerings, and governance.
• Coach and mentor customers and staff that may need technical assistance or guidance.
• Partner with Agile Program and Product Management leads to develop, plan, and execute large initiatives.
• Hybrid work schedule.

• Master’s degree in Computer Science, Information Technology or related field and 3 years of experience in any call center production support role in the pharmacy benefit management domain. Will accept a Bachelor’s degree and 5 years of experience.
• Experience with supporting, operating, and managing large‑scale Splunk environments
• Splunk Cloud and Enterprise deployment, configuration, and administration
• Splunk architecture including indexing, search head clustering, and data onboarding
• SPL (Search Processing Language); query optimization; data onboarding using Universal Forwarders
• HTTP Event Collector (HEC); leading troubleshooting efforts; implementing performance improvements; supporting enterprise-level monitoring solutions
• Load‑balancing data ingestion using TCP/UDP protocols; leveraging native Splunk load‑balancing capabilities for optimized performance and scalability
• Configuring, deploying, and maintaining Cribl Stream and Cribl Edge;
  Cribl log management and data routing
• Syslog;
  Splunk UF/HEC; enterprise-scale telemetry management and data normalization
• Designing and implementing Cribl Packs for efficient data parsing and advanced data transformation
• Infrastructure as Code (IaC) automation and configuration tools including AWS Cloud Formation, Terraform, and Ansible
• AWS security best practices including IAM policies, encryption methods, and compliance standards
• Network Protocols including TCP/IP, DNS, DHCP, VLANs, and VPNs;
  Routers, switches, firewalls, load balancers, and wireless access points
• Firewalls, IDS/IPS, NAC, and network segmentation; TCP/UDP Port configuration and performance tuning
• Linux operating systems including RHEL, CentOS, Ubuntu, and Debian
• Command-line and shell scripting with Bash and Python
• Configuration management tools including Puppet and Chef
• CI/CD pipelines and tools including Jenkins and Git Lab CI
• Amazon Web Services (AWS) including EC2, Lambda, ECS, EKS, S3, and Control Tower.