Supervisor Quality Control

Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose.

Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

The Quality team is responsible for planning, organizing, leading and controlling the Operational Quality function relating to the assurance of the quality of incoming and outgoing product quality and customer satisfaction within a specific site or geography. Oversees the work of a mid-size team of Quality Assurance professionals. Directly oversee, schedule, and coordinate the daily activities of the site QC team.

Select, train, coach, and evaluate personnel to ensure high operational efficiency, competency, and professional development. Ensure all team members are trained and certified on relevant Standard Operating Procedures (SOPs), Good Documentation Practices (GDP), test methods, and regulatory requirements (ISO 9001 / ISO 13485). Develop, implement, and maintain technical QC systems, inspection plans, and test procedures aligned with ISO 9001 and ISO 13485 standards.

Define and enforce standards, methods, and acceptance criteria for inspecting, sampling, and evaluating incoming materials, in-process assemblies and finished products. Support internal quality audits and external regulatory/customer audits, facilitating audit responses and corrective actions. Assist in validation, verification and qualification of inspection tools, fixtures, gauges and test equipment. Establish, maintain and publish critical KPI's. Lead or support root cause investigations for non-conformances, OOS events, and customer complaints, drive CAPA's to closure.

Spearhead Kaizen, Lean Six Sigma initiatives to reduce variation, eliminate waste, and optimize inspection cycle times. Directs and prioritizes process quality audit assignments for subordinate staff to ensure compliance with ISO 9001 and ISO 13485 standards. Selects, trains, coaches, and manages the performance and development of the team to ensure the efficient operation of the quality function. Performs SOX and QA audits and supports the organization with internal and external audit activities, particularly those related to QMS and ISO compliance.

Supports the organization with ongoing QMS compliance, preparation, testing, and monitoring of conformance to established quality assurance processes and standards (including ISO 9001 and ISO 13485). Provides leadership with suggestions for continuous improvement initiatives to ensure the highest levels of quality and customer satisfaction are met. Establishes, gathers, analyzes, maintains, and distributes process quality results and metrics to drive consistency.

Defines and specifies the implementation of standards, methods, and procedures for quality check evaluations. Understands the interests of other stakeholders and communicates appropriately to inform or engage others in the resolution of process non-conformances. Communicates process quality standards and major non-conformances across the organization. Manages the execution of assigned process improvement initiatives to achieve continuous…