Retail Customer Service Associate

Overview

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate Fed Ex Office products and services.

The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

• Follows instructions of supervisors and assists other team members in performing store functions.
• Assists in the training of store team members.
• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate Fed Ex Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
• Takes preemptive action to prevent errors and waste.
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits.
• Follows Fed Ex Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures.

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees on a consistent basis.
• Ability to communicate effectively with customers, vendors, and other team members.
• Ability to work in a fast-paced environment under substantial pressure.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to work with minimal supervision and maintain regular attendance at a Fed Ex Office location.

• Employee Benefits:
  
  Competitive wages for both full and part time opportunities; 401K plan with company match after 1 year;
  Educational assistance up to $5,250 per calendar year;
  Scholarship Program for eligible dependents after 1 year;
  Generous paid time off including holidays and sick time;
  Sick time accrual;
  Vacation accruals based on tenure;
  Premium and non-premium holidays;
  Paid parental leave;
  Adoption Assistance; LTD & STD Disability, Life Insurance, and other voluntary benefits;
  Employee discounts on shipping and printing;
  Access to Perk Spot.
• Pay Transparency:
  This compensation range is a reasonable estimate of the current starting pay range in NJ. Actual starting pay is determined by experience, location, and other factors. Pay: $19.70 - $26.60/hr.

Fed Ex Office is an Equal Opportunity Employer including, Veterans and Disability. Fed Ex Office provides reasonable accommodations during the application and hiring process. Fed Ex Office will consider qualified applicants in a manner consistent with applicable laws, including Fair Chance ordinances. To learn more about rights and accommodations, see the company information and policies provided in the job posting.