Technical Support Specialist-Chillers

Job Description

As a Technical Support Specialist at Solstice Advanced Materials, you will support technical services related to the application of our refrigerant offerings for chiller applications. You will handle all technical inquiries from end users, OEMs, contractors, environmental entities and others, and interact with our sales, marketing and R&D teams to support this vertical.

You will report directly to our global technical services director and work out of our Buffalo, NY or Morris Plains, NJ location on a hybrid work schedule.

• Take technical inquiries from various inputs and provide accurate technical responses. Maintain a database to accurately log the nature and source of inquiries. Convert technical inquiries into sales leads where applicable
• Own every aspect of the required support in this segment. This includes understanding field requirements, refrigerant options, and retrofit procedures for various manufacturers offerings
• Handle SFDC inquiries and phone calls
• Back up aftermarket sales
• Handle quality complaints
• Present Solstice options to industry trade shows
• Support retrofits
• Support field trials
• Perform site surveys, compose reports, and testimonials
• Support technical literature creation
• Support new product introductions
• Provide assistance to R&D and relay field practices
• Own cylinder fleet information and maintain customer facing cylinder manuals

• Knowledge of refrigerant properties, chiller operations and design
• Associate's degree in engineering discipline
• Minimum of 10 years of technical support or field support experience
• Excellent communication skills and the ability to present to industry groups
• Ability to travel domestically and internationally
• Ability to visit commercial and industrial sites

• Service manager experience
• Bachelor's degree in engineering discipline
• EPA 608 certification
• Chiller OEM experience
• Sales experience

The annual base salary for this position is $130,514–$163,437. Please note that this salary information serves as a general guideline. Solstice considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

In addition to a performance‑driven salary, cutting‑edge work, and developing solutions side‑by‑side with dedicated experts in their fields, Solstice employees are eligible for a comprehensive benefits package. This package includes employer‑subsidized Medical, Dental, Vision, and Life Insurance;
Short‑Term and Long‑Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance;
Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Solstice Advanced Materials is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.