Dining Services Director

Unidine

Dining Services Director

$90,000 - $100,000 and 15% Bonus

The Director of Dining Services is the strategic business leader of the community’s food and beverage/culinary operation ensuring resident and client satisfaction by providing a consistently high-quality product and best-in-class hospitality, while also meeting financial goals and driving a positive work environment. You will oversee the development and implementation of departmental strategies and ensure the execution of the Compass Community Living’s service strategy as well as be the face of the company.

• Develop and implement overall operating strategy that is aligned with the Compass Community Living and client business strategy, disseminating the vision within the community so all team members understand expectations.
• Take full ownership of driving desired outcomes as if the business owner and hold the on‑site leadership team accountable for demonstrating desired service behaviors.
• Evaluate personnel, operations, and culinary situations quickly and make appropriate recommendations.
• Maintain a professional and positive demeanor with high resilience during stressful periods, adapting and problem‑solving as required.
• Perform daily walk‑throughs to ensure full compliance with Department of Health regulations and Compass Group standards.
• Direct and conduct safety, sanitation, and maintenance programs.
• Ensure that regular, ongoing communication occurs in all areas of food and beverage by leading pre‑meal briefings and staff meetings.
• Advise and update executives, supervisors, coworkers, and subordinates on relevant information in a timely manner by telephone, in written form, e‑mail, or in person.

• Understand market dynamics and enterprise‑level objectives and accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
• Recognize and understand P&L drivers for the purpose of analyzing and evaluating results, identifying opportunities, and putting plans into action to deliver expected results.
• Develop overall budget and operate the account in accordance with the approved budget, while providing the client with maximum value for the dollars spent.
• Coach and support the team to optimally manage wages, food & beverage cost, and controllable expenses such as restaurant supplies, uniforms, etc.
• Review financial reports and statements to determine how the account is performing against budget.
• Work with the team to resolve areas of concern and develop strategies to improve the department’s financial performance.

• Understand the client’s business model to prioritize what is most important to their residents.
• Be visible within the community to build and maintain excellent relationships with residents, staff, and other departments, being seen as a member of the client’s management team.
• Review resident satisfaction results and other data to identify areas of improvement, share feedback with all team members to ensure resident and client expectations are met, and take appropriate corrective actions when needed.
• Improve service by communicating and assisting individuals to understand resident needs, providing mentorship, feedback, and individual coaching when needed.
• Stay aware of market trends and introduce new food and beverage products to meet or exceed resident expectations, generate increased revenue, and ensure client satisfaction.
• Empower employees to provide excellent service that exceeds resident and client satisfaction.

• Regularly lead team member meetings.
• Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, making each person feel important and motivated to deliver a best‑in‑class hospitality experience for residents.
• Establish goals including performance, budget, and team goals.
• Solicit employee feedback, apply an "open door" policy, and review employee satisfaction results to identify and address employee problems or concerns.
• Identify developmental needs of others, coach, and…