Customer Service Representative

Purpose and Summary Statement

Under the direction of the Customer Relations Manager, the Customer Service Representative (CSR) is responsible for grain administrative functions including customer applications and settlements, contract entry, account management, and related customer service activities for an assigned producer group. This role supports grain origination and merchandising efforts while building strong customer relationships and contributing to the growth of market share across FS Grain.

The CSR demonstrates customer focus by serving as a key point of contact for producers, ensuring timely service, and delivering accurate account and contract management. The role promotes integrity through precise recordkeeping, compliance with company policies, and responsible financial and grain accounting practices. Through collaboration with originators, merchandisers, and facility staff, the CSR contributes to operational efficiency, teamwork, and continuous improvement.

• Assist in creating and maintaining a positive, professional work environment that promotes teamwork, leadership, profitability, and competitiveness.
• Serve as the local subject matter expert for settlements, splits, and account management for assigned customer groups.
• Utilize and maintain proficiency in the Grain Accounting System, including generating reports for DPR, check‑off deductions, freight payments, liens, and accounts payable/receivable.
• Support grain origination and merchandising activities, including providing bids, discussing market conditions, and assisting with grain contracting.
• Coordinate logistics activities when applicable to support grain movement and customer needs.
• Understand and apply various contract types, including their impact on producer positions, payment options, and overall business outcomes.
• Maintain accurate grain and customer records in accordance with company policies, including timely reporting of grain purchases and hedge activity.
• Manage customer grain activity, including contract application, record updates, settlements, and reconciliation of contracts and storage bushels.
• Oversee customer accounts receivable and grain payables for assigned elevator locations and/or customer portfolios.
• Use Customer Relationship Management (CRM) systems, when available, to manage customer interactions, profiles, and business opportunities.
• Ensure contract entries are accurately reconciled across multiple originators and customer accounts.
• Provide professional, timely, and courteous customer service while serving as a primary point of customer contact for FS Grain.
• Participate in required meetings and training programs, including those related to grain origination and merchandising.
• Promote accurate communication of market activity, contracts, and operational updates between departments.

• Maintain a professional appearance and represent FS Grain in a positive and customer‑focused manner.
• Stay current on industry trends, competitive practices, and regulatory compliance requirements.
• Perform other duties as assigned to support operational and customer service needs.

• High school diploma or equivalent required.
• Proven computer proficiency and experience working with customers required.
• Strong organizational, communication, and problem‑solving skills required.
• Knowledge of cooperative philosophies and agricultural business practices preferred.
• Demonstrated ability to manage detailed financial and grain accounting functions preferred.
• Proven ability to work effectively both independently and within a team environment.

• Must possess and maintain a valid driver’s license.
• Ability to work independently and manage multiple priorities with minimal supervision.
• Willingness and ability to travel when necessary.
• Ability to work extended hours beyond normal business hours when operational demands require.

We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. As a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans.

Employment is contingent on, among other things, receipt of an acceptable and job‑related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.