T-Mobile - Retail Store Manager - Morris, IL

Overview

Job Overview: As a Retail Store Manager, you lead by example, inspire your team to go all in, and empower them to excel in connecting customers to their world. You are responsible for overseeing all aspects of store operations, including hiring, scheduling, training, marketing, asset protection, and team leadership. With a strong understanding of the retail environment, you ensure the store runs smoothly and efficiently while delivering exceptional customer experience.

In this role, you serve as the primary point of contact for all store employees, fostering a motivated and high-performing team. Your leadership is key to driving success and achieving store goals.

Note: This description consolidates the original content into a clear, job-focused format with sections for responsibilities and requirements.

• Drive team performance, customer satisfaction, and store success as a key leader.
• Provide feedback to employees, assist with customer concerns, and ensure a positive experience aligned with our brand.
• Oversee staffing, scheduling, marketing, and loss prevention while supporting operational excellence through sales and inventory management.
• Hire passionate individuals, mentor the team, and stay current on products and leadership practices.
• Create an inclusive environment, focus on performance management, and recognize achievements to meet success metrics while upholding United Wireless policies and procedures.

• Applicants must be at least 18 years old, authorized to work in the United States, and have a high school diploma, GED, or equivalent.
• Reliable transportation and a flexible schedule are required to meet the needs of the role.
• 1–3 years of experience in retail sales and sales management, including leadership roles within a retail environment.
• The position requires the ability to stand for long periods and perform physical tasks as needed.
• We are committed to fostering an inclusive workplace; reasonable accommodations can be provided to support individuals with disabilities in performing essential job functions.

We offer benefits to our full-time employees, including health, dental, vision, and life insurance. Additionally, we offer long-term and short-term disability coverage, along with paid time off to support a healthy work-life balance.

At United Wireless, we are more than just a retailer—we are a family. Headquartered in Farmington Hills, Michigan and established in 2007, we have grown to over 125 locations in 13 states, making us one of the fastest-growing wireless retailers in the nation. Our success is built on a commitment to excellence, opportunity, and a culture that feels like home. Our core value, #Be The Best U, is at the heart of everything we do.

It drives us to empower our team members to reach their fullest potential, both personally and professionally. As an equal-opportunity employer, we foster an inclusive culture where everyone can grow and succeed. United Wireless is on a mission to continue expanding while maintaining the strong, supportive culture that sets us apart. If you're looking for a company that values teamwork, growth, and innovation, United Wireless is the place for you!